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Types of Telephone Systems

Serebra Learning Corporation
Training Provided by Serebra Learning Corporation This WestNet e-Learning module will focus on the three main types of systems that manage multiple telephone lines: key systems, Central Office Exchange (Centrex), and private branch exchange (PBX). Additionally, we will introduce voice mail systems and automated attendants.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Training Presented in:English
Types of Telephone Systems

Audience

Topics

Key Systems

Central Office Exchange

Private Branch Exchange

Voice Mail Systems

Systems Installation Considerations

Objectives

Upon completion of this course, the student will be able to:
  • Describe the components of a key system
  • Describe the type of business that would most benefit from a key system
  • Explain the limitations of key systems
  • Describe how the Centrex service works
  • Explain the types of businesses that would most benefit from Centrex
  • Name the main reasons for choosing Centrex over a PBX
  • Describe the main components of a PBX
  • Explain how a call is made through a PBX
  • Define Direct Inward Dialing (DID)
  • Name and describe briefly key PBX functions
  • Name and describe briefly common auxiliary PBX equipment
  • Describe how signaling is carried between the voice mail system and the PBX
  • Explain voice mail system key design factors
  • Describe key components of Unified Messaging systems
  • Explain voice mail system security issues
  • Describe general Alternating Current (AC) and Direct Current(DC) p
  • About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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