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Provided by: Serebra Learning Corporation PBX and ACD Systems |
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Training
Provided by Serebra Learning Corporation
This WestNet e-Learning module focuses on the private branch exchange (PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local."
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PBX and ACD Systems
Audience
Topics
PBX Fundamentals
PBX Features and Functions
PBX Configurations
DEFINITY Server Hardware
IP Telephony
PBX Networking
Basics of Automatic Call Distributor
Objectives
Upon completion of this course, the student will be able to:
- Describe the main components of a PBX
- Explain how a call is made through a PBX
- Define Direct Inward Dialing (DID)
- Name and briefly describe key PBX functions
- Name and briefly describe common auxiliary PBX equipment
- Describe what a call accounting system is and what it does
- List and describe the primary PBX features
- Give an example of how each PBX feature can be used in a typical business
- Name and describe the main components of an Avaya DEFINITY Server with ACM system
- Draw and explain the main DEFINITY Server with ACM configurations
- Describe the basic ACM software architecture
- Name and describe the three types of DEFINITY system cabinets
- Plan the layout of an equipment room for a particular DEFINITY system
- Explain which environmental conditions must be controlled in an equipment room and why
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
