PBX and ACD Systems

Serebra Learning Corporation
This WestNet e-Learning module focuses on the private branch exchange (PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local."
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Training Presented in:English
Training Provided by Serebra Learning Corporation
  • E asked: all details & fees
  • V asked: i would like to know integration of pbx system in hotels and also integrating voip to the same
  • asked: Is it available as an online course?
  • R asked: History and types of PBX
  • asked: History and types of PBX
  • Z asked: What are the steps I need to take to be able to take this class?
  • J asked: I would like information about training on this topic.
  • A asked: Please provide more information
  • C asked: Please provide me classes for PBX to get certified. Thanks,
  • J asked: i would like to know the time and price of the classes
  • W asked: I wouldlike to take this class online pbx systems
  • I asked: i wonna have detailed information about the course: -schedule & contents. -duration. -the available lab tools. -course fees. thnx
  • K asked: We have a Definity Prologix G from Avaya, and I am interested in on-line trainig to become more aquainted with it. Even if only the curriculum itself is available I would be interested. Alternatively, I would be interested in any learning materials. The technical manuals will do me no good. I need specifically training manuals or a course on the Definity Prologics G. I indicated home study as my preferred method, but I will accept any method.
  • M asked: PBX and ACD Systems by Serebra Learning Corporation
  • P asked: I would like to take an online course that enables one ot learn use of a PBX system.
  • D asked: I would like to know how a pbx and acd systme work in a call centre and accessing reports
PBX and ACD Systems
Audience
Topics

PBX Fundamentals

PBX Features and Functions

PBX Configurations

DEFINITY Server Hardware

IP Telephony

PBX Networking

Basics of Automatic Call Distributor

Objectives
Upon completion of this course, the student will be able to:
  • Describe the main components of a PBX
  • Explain how a call is made through a PBX
  • Define Direct Inward Dialing (DID)
  • Name and briefly describe key PBX functions
  • Name and briefly describe common auxiliary PBX equipment
  • Describe what a call accounting system is and what it does
  • List and describe the primary PBX features
  • Give an example of how each PBX feature can be used in a typical business
  • Name and describe the main components of an Avaya DEFINITY Server with ACM system
  • Draw and explain the main DEFINITY Server with ACM configurations
  • Describe the basic ACM software architecture
  • Name and describe the three types of DEFINITY system cabinets
  • Plan the layout of an equipment room for a particular DEFINITY system
  • Explain which environmental conditions must be controlled in an equipment room and why
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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