Training Classes | Learning and Development Resources | Training Directory | New Training Seminars | New Training Providers | Site Map | Promote Training Seminars | Training Keywords | Training Seminars | Training Providers | Regions | Training Search | Advertise Training Seminars | Login
Provided by: Serebra Learning Corporation

Computer Telephony Integration

Click here for more information or to take this course 		Serebra Learning Corporation
Get More Information
Search for Training
Find Your Genius!
What do you want to learn about?

Training Provided by Serebra Learning Corporation

This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.

Training Avaliability and Delivery

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Training Presented in:English
Related Keywords:  internet   network   technologies   data telecommunications   convergence   computer   telephony   integration   completion   this course   student   will   able   describe   three levels   cti automation   suggest   type   business activity   could   accomplished   each level   automation   explain why   shared   data   repository   is required   fully   integrated   call   center   explain what   api is   why   important   cti   difference   cti applications   middleware   list   compare   most   widely   used   apis   explain   first-party   third-party   control   explain what   screen   phone   useful   agents   components needed   cti system 

Training Program Details

Audience

Topics

Computer Telephony Integration and Call Center Automation

Computer Telephony Integration Concepts

Middleware and Application Programming Interfaces

Computer Telephony Integration and Call Center Automation

Objectives

Upon completion of this course, the student will be able to:
  • Describe the three levels of CTI automation
  • Suggest a type of business activity that could be accomplished with each level of automation
  • Explain why a shared data repository is required for a fully integrated call center
  • Explain what an API is, and why it is important for CTI
  • Describe the difference between CTI applications and middleware
  • List and compare the most widely used APIs for CTI
  • Explain the difference between first-party and third-party call control
  • Explain what a screen phone is, and why it is useful for call center agents
  • List and describe the components needed for a third-party CTI system

    • About Serebra Learning Corporation - Training Provider

    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
    More Data Telecommunications Training from Serebra Learning Corporation
    Click here for more information or to take this course
    Custom Search
    Training Directory | New Training Seminars | New Training Providers | Search | Site Map | Promote Training | Login | Links
    		Training-Classes.com by Skillbox® 07/19/08
    Copyright 1998-2008 skillbox, inc. All rights reserved    		 Connecting people who want to learn with people who love to teach
     Are you an Internet training provider?
    You could be on this page today - for FREE!
    This page was last updated on sb5 - 07/19/08 at 06:53:52 - 03:57:42