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Provided by: Serebra Learning Corporation Computer Telephony Integration Implementation |
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Training
Provided by Serebra Learning Corporation
This WestNet e-Learning module introduces the systems approach, and then works through the five key steps of a technology implementation.
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Computer Telephony Integration Implementation
Audience
Topics
The Systems Approach
Project Definition
Procurement
Pilot, Rollout, and Production
Objectives
Upon completion of this course, the student will be able to:Discuss why project management is necessary in technical implementation projects Explain why a detailed project definition is important to a project s success Describe the role of a Project ManagerList the elements of a typical Project Definition, and explain why each is necessary Explain why every Project Definition should include a cost/ benefit analysis Explain why goals or requirements should be quantified whenever possible Explain the RFP process Describe the elements of a typical RFP Explain the difference between a request for information (RFI) and an RFP Describe the prototyping method, and how it differs from traditional development methodologies Explain why user involvement is important to the success of any project
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
