|
Provided by: Serebra Learning Corporation Emerging Internet Technologies |
 |
Training
Provided by Serebra Learning Corporation
This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.
|
|
||||||||
Emerging Internet Technologies
Audience
Topics
Web-Enabled Call Centers
Packet Telephony
Internet Faxing
Internet Multimedia
Unified Messaging
Objectives
Upon completion of this course, the student will be able to:List the key business benefits of Internet callback Explain the difference between an integrated and nonintegrated callback architecture Describe benefits gained from Web-integrating a call center Identify the main obstacle to the increased use of callback by Web sites Explain why packet telephony is cheaper for long distance calling Explain the purpose of a telephony gateway, and describe two ways to implement one Discuss some of the most common technical drawbacks of packet telephony Choose where best to locate echo cancellers, given a converged network design Calculate the number of calls supported given a codec, network protocols, and a WAN connection type
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
