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Provided by: Serebra Learning Corporation Delegation - Monitoring and Evaluating Results |
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In "Delegation: Monitoring and Evaluating Results " you will learn how examine such areas as how to review delegates how to maintain task boundaries how to support delegates and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching trust and motivation and this course teaches strategies in all these fields. To help them to get the best results from delegates delegators are taught the value of delegation planning as well as communication and time management skills and overcoming obstacles to delegation.
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Audience
This series is designed for Managers that want to improve their delegation skills and in turn icrease his/her own visibility as well as the teama s visibility within the company.
Objective
Upon completion of this course the student will be able to:
- identify benefits of providing feedback
- identify reasons why delegates resist taking ownership of tasks
- identify how Maslowa s Hierarchy of Needs impacts delegation
- To identify a coaching process for delegates
- To identify steps to develop a delegation plan
Topics Include
Unit 1:Reviewing Delegates
- Identify guidelines for giving delegates feedack on their performance.
- Identify types of difficulties that arise when maintaining boundaries.
- Identify positive questions to ask when giving delegates support.
- Identify guidelines for encouraging delegates to find their own solutions to problems.
- Simulation Overview
Unit 2:Developing Delegates
- Identify guidelines for determining employee needs.
- List the key components of effective coaching.
- Identify the characteristics of effective coaches.
- List reasons why delegators often lack trust in delegates.
- Simulation Overview
Unit 3: Getting the Best Results
- List four steps to help you implement your delegation plan.
- Identify indicators of a negative attitude toward delegation.
- Identify types of difficult delegates.
- Identify guidelines for improving communication skills.
- Simulation Overview
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
- At least a double speed CDROM drive.
- An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM and 22MB available hard disk space or file server space.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
Duration
4 Hours
Minimum Requirements
The CDROM version of this course requires:
Media
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
