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Provided by: Serebra Learning Corporation Advanced Six Sigma - The Define Phase of DMAIC |
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Six Sigma is a focused concerted effort to achieve a zero-defect quality level. Using Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer requirements and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the �5 Why� root cause analysis technique to obtain a deeper understanding of the customer�s needs and wants Specifying Critical to Quality (CTQ) characteristics
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Audience
This series is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma.
Objective
Topics Include
Unit 1: Problem Analysis
- Define a good problem.
- Implement the DMAIC model to resolve problems.
- Identify the role of a Six Sigma Champion.
- Set project expectations regarding duration time involved and results to expect.
Unit 2: Customer Perspective
- Define customer needs in terms of quality.
- Identify how the Kano model can be used to collect customer feedback.
- Derive Critical to Quality (CTQ) characteristics.
- Identify the "5 Why" technique as a tool for gauging customer requirements.
Unit 3: Process Mapping
- Identify the goals and uses of process maps.
- Define value-added and non value-added processes.
- Define the scope of your project using SIPOC.
- Establish the Deployment Map as an effective tool to identify hidden problems and waste in a process.
Duration
2 Hours
Minimum Requirements
(Currently no course requirements information)
Media
CDROM
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
