ITIL Practitioner Release & Control

ITIL Practitioner Release and Control
Learn how to become qualified and optimise your Release and Control processes through accredited best practice!

Chameleon offers the full portfolio of EXIN accredited IT Service Management training leading to ITIL Overview, Foundation, Practitioner and Service Manager level qualifications.

Duration
This five day course explores the guidance in ITIL Release Management to understand the processes involved in Release and Control/Change/Configuration Management. This course is for IT professionals who will participate in managing, organising and optimising the operations of Release and Control processes. This course is used in preparation to undertake EXIN Practitioner Certificate exam in Release and Control in the afternoon of day five of the course.

Course Code
ITILPRMC

Target Group
IT staff involved in the day to day working of the Release Management/Change Configuration Management environment, particularly those staff with specific responsibility for the creation and improvement of the Release and Change Management process, Release Managers, Change Managers and Release Management Practitioners.

EXIN Exam and Entry Requirements
Delegates will receive the EXIN syllabus, Service Document, Track Descriptions indicating the pre requisite knowledge, skills and practical experience required to undertake this Practitioner course.


Pre Requisites

Foundation Certificate in IT Service Management
Practical experience in the field of Release Management
Accredited training and in course practical assignments
Course Benefits

Gain an awareness of the scope of Release Management and Control
Plan and initiate the key activities in the Release and Control process
Learn how to Integrate activities with Change and Configuration Management
Define the Release and Control quality, policy and procedures
Define and maintain procedures, work instructions and guidelines for the Release and Control process
Understand the role of the Release and Control Manager
Learn about Definitive Software Libraries and the Definitive Hardware store
Learn how to plan, manage and implement all Releases from request to successful closure
Learn how to design, build and configure all Releases
Learn how to select the best Release and Control strategies
Create Key Performance Indicators (KPIs) for Release and Control
Learn how and what to audit through best practice
Discover Service Improvement Plans for Release and Control
Course contents

Day 1 - The Scope of Release and Control
Planning for the implementation of Release and Control process
The goals of Release Management
The basic concepts of Release and Control process
Major activities from development to the live environment and beyond

Managing the Release and Control Process
Defining the Release policy and planning
Describing the Release units and Release identification
Types of Release for Release and Control Process
Selecting the best Release type for your change

Release and Control Process and Quality Management
How and where to store authorised versions of software
The Definitive Software Library (DSL)
The role of the Definitive Hardware Store (DHS)
The Release and Control life cycle from design to archive
Best Practice Version Control for Release and Control process
Benefits, costs and possible problems with Release Management

Day 2 - Change Management Plan and Integration
Request for Change (RFC) authorisation process
Preparing for Change Advisory Board (CAB) meetings
Assessing priority, impact and categorisation of changes
Producing the Forward Schedule of Change (FSC)
Producing and identifying the Projected Service Availability (PSA)
Defining and agreeing basic, urgent and standard releases/changes
Building, testing and implementation of authorised releases/changes
Co-ordinating the backout of failed changes
Understand the interdependencies between Change Management
Integration with Configuration Management and Release and Control

Day 3 - The Configuration Management Plan and Integration
Implement the Configuration Management process based upon the Configuration Management plan. Describe the different between asset management and Configuration Management.

The Configuration Management Database - Planning and Implementation
Goals, scope, defining the role, the organisation structure, support interfaces, dependencies and benefits. Plan and implement the initial capture of CI data, populate the CMDB, implement procedures and how to keep the CMDB up-to-date.

Coding Systems, Attributes and Naming Conventions
Design and implement impact codes, priority codes, naming conventions for Release and Control process and identify attributes of CIs and all required relationships.

Procedures and Working Instructions
Plan, elaborate, optimise and carry out procedures for Release and Control process with Configuration Management, implementation of procedures and working instructions from planning through to verification and audit of Configuration Items.

Day 4 - The Role of the Release and Control Manager
Defining the role of the Release and Control Manager
Responsibilities of the Release and Control Manager with the CAB
Producing a job description for the Release and Control Manager

Release and Control Reporting and Reviewing
Being aware of the support tools and techniques available for the implementation of Release and Control process and be able to indicate where and how improvements can be made. Also preparing Release and Control Management reports for distribution throughout the organisation, monitoring and reporting upon the Release and Control process.

Day 5 - Release and Control Auditing and Service Improvement
What, how and when to audit the process of Release and Control.

Course Review, Exam Preparation and Examination
The five day course consists of exercises, syndicate work and assignments that will assist in developing an action plan for the future.

Course structure
The course is practically based, combining short lectures with individual and group exercises and assignments. The course provides a very good introduction to IT Service Management and many organisations have chosen to send some or all of their IT staff on these courses in preparation for an implementation programme.

In Course Assessments/Assignments
Part of the examination is made up of an assessment whereby the course provider tests three assignments during the course. In order to obtain the Practitioner Certificate in IT Service Management the result of this assessment must be satisfactory.

Course Documentation
Delegates will receive a bound copy of the PowerPoint slides used during the course, a copy of the itSMF IT Service Management pocket-guide and access during the course to the OGC publications. Delegates will also receive assignments, mock exams, exercises and case studies.

OGC Publications
This course utilises OGC Publications Service Support and Service Delivery