|
Provided by: Pro-TEST Consultancy Sdn. Bhd Customer ServiceCall Center Training |
 |
1. Telephone Courtesy and Techniques
2. Customer Service Excellence
3. Customer Service Culture
4. Salesmanship Techniques
2. Customer Service Excellence
3. Customer Service Culture
4. Salesmanship Techniques
|
|
||||||||||||
Certificate Program
Provided by Pro-TEST Consultancy Sdn. Bhd
- C asked: dear sir, i would like to have an online English testing, do you have this type of facility, i just want to have the testing result, it dose not mind to have low marks, i just want to submit to the New Zealand Embassy for migration purpose. i am now working in New Zealand, i don't like to take the course, i feel sleepy, and i am now year old, it is hard for me to study. thank you
- S asked: Hi, Can i request the quotation for the following training: - Customer service training - Phone etiquette training
- asked: Is it free
- A asked: please send me your price and course list
- S asked: i am from india and i need to attnd ur training after the training will u place the people in companies
- L asked: i would like to know if this is a class that could help teach how to work with being a cash register, so i can be familiar with jobs who are loking for the position and that can be put on a resame*
Customer Service
1. Telephone Courtesy and Techniques
Effective telephone techniques and courtesies are important in enhancing the image of the company and its personnel. To give the competitive edge, demanding and difficult customers must be handled with confidence.
This workshop helps enhance exceptional customer service on the telephone in handling various situations effectively.
2. Customer Service Excellence
In today s ever-changing business community, providing continuous exceptional service consistently will bring about success and prosperity to the business.
The way you feel is the way your customers are going to feel. You need to strive and sustain exceptional service beyond your customers expectations.
This workshop helps develop participants awareness of the need to deliver exceptional service and equip them with the skills to do so.
3. Customer Service Culture
The way your staff feel is the way your customers are going to feel. To establish a competitive edge, your personnel must continue to be excited to provide exceptional service to your customers
Let s start the journey to many exceptional service experiences by going that extra mile to make you winners in the service game
This workshop helps create an awareness of the pivotal role of supervisors, assistant managers and managers in creating exceptional customer service.
4. Salesmanship Techniques
This workshop will helps to polish more in depth for the techniques of being a successful salesman. It will provide a brand new experience for you to make your sales going on and on. Plus this workshop help the salesmanship grow in you. This course will be suitable for people who are working in sales and marketing field.
Effective telephone techniques and courtesies are important in enhancing the image of the company and its personnel. To give the competitive edge, demanding and difficult customers must be handled with confidence.
This workshop helps enhance exceptional customer service on the telephone in handling various situations effectively.
2. Customer Service Excellence
In today s ever-changing business community, providing continuous exceptional service consistently will bring about success and prosperity to the business.
The way you feel is the way your customers are going to feel. You need to strive and sustain exceptional service beyond your customers expectations.
This workshop helps develop participants awareness of the need to deliver exceptional service and equip them with the skills to do so.
3. Customer Service Culture
The way your staff feel is the way your customers are going to feel. To establish a competitive edge, your personnel must continue to be excited to provide exceptional service to your customers
Let s start the journey to many exceptional service experiences by going that extra mile to make you winners in the service game
This workshop helps create an awareness of the pivotal role of supervisors, assistant managers and managers in creating exceptional customer service.
4. Salesmanship Techniques
This workshop will helps to polish more in depth for the techniques of being a successful salesman. It will provide a brand new experience for you to make your sales going on and on. Plus this workshop help the salesmanship grow in you. This course will be suitable for people who are working in sales and marketing field.
About The Training Provider: Pro-TEST Consultancy Sdn. Bhd
Pro-TEST Consultancy Sdn. Bhd - Incorporated in 2003, Pro-TEST Consultancy is the representative of Cambridge Assessment for BULATS (Business Language Testing Service) in Malaysia and Brunei, to focus on introducing the concept of Testing-Benchmarking-Learning.
Our main objective is to develop an awareness of the need and adoption by clients in government, education industry and commerce on the contributory relevance and...
