Training Program Details
Basic Supervisory Skills
To have competent supervisors is an asset to any company, but to have thinking supervisors is a plus which no company can ignore. It is the role of supervisors to dictate the terms and the manner in which a task is to be completed and his/her role to motivate the work force is the secret to the success of the company.
Motivation How to Make Your Staff Top Performer
This is a course that is fundamental to any work force. Staff that are highly motivated are going to produce fantastic results for an organisation; on the other hand, lowly motivated staff are going to be disastrous. It is imperative that organisations have such a course from time to time to rejuvenate their staff and challenge them to higher levels of achievement.
Managing Conflict
Within organisations there are people from various backgrounds and levels. Many factors can serve as focal points for differences or conflicts to occur. However, if positively organised, these groups can be the bases of team loyalty and commitment. This workshop is to cultivate an understanding for the management of conflict and preventing the We-They competitive environment from emerging between individuals and groups.
Team Building
Building team spirit is important to any organisation. This programme has been used since 1997; successfully with various organisations throughout the years. The focus of the programme is on the aspects of leadership, creativity, productivity and commitment to the team s mission.
Influencing Skills
The valuable person in business is the individual who can and will cooperate with others. Elbert Hubbard.
People are the most valuable resource. Being able to have personal interactions that make both parties feel appreciated and heard makes every relationship move much smoother. Start creating relationships that will enhance you and the lives of the people with whom you will be doing business with.
This practical workshop provides participants with skills for better relationships in the negotiation and influencing process.
Developing Clerical Expertise
The front liners in any company are the image of a company. Having positive front liners can enhance the image of a company, and this course is aimed at enhancing this image.
Protocol and Social Etiquette
This is a course tailored to meet the needs of personnel whose job requires them to know how to behave in a 'correct' manner and the protocol to be observed in formal and semi formal occasions. Communication is the basis of any successful interaction and protocol lends dignity to social interaction.
Presentation Skills
This program is meant to help candidates, master their presentation skills, and on how to speak to an audience effectively. It also provides knowledge on how to convey a message effectively.
Altruistic Management
This programme is targeted at management level employees to cultivate a change in mindset of how the individual views dealing with people either in or outside the organisation. Based on the concept of altruism, it refers to the desire to do good to others and how this change could be beneficial to the organisation.
Speaking By Design
Dynamic presenters make dynamic presentations.
Effective presenters focus on how to present their ideas rather than what to present to the audience. To achieve positive results, you need to be organised and your audience must be able to follow your ideas. This practical workshop provides participants with skills and practice in making effective presentations.
The Joy of Working
Your attitude is a choice you make. Denis Waitley.
Enjoyment is the key to excellence. To make any job more productive and satisfying, self-esteem, goal setting, pride, self reliance and motivation are essential. The important element for continuous success is a positive outlook on life and work.
This workshop provides participants with skills to achieve work excellence through enjoying what they do.
Staying Motivated
The quality in a person s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavour. Vince Lombardi.
Increase your personal power and inspire yourself to excel in work and in life.
Minimise procrastination and set targets to integrate what you have to do with what you want to do.
This practical workshop provides participants with skills to develop and crystallise their values to become self-motivated individuals.
Interpersonal Skills
The most important single ingredient in the formula of success is knowing how to get along with people. Theodore Roosevelt.
In the competitive business world today, people skills are important. Your customers, your boss and your colleagues should not be seen as problems but business opportunities.
This practical workshop enables participants to achieve win-win outcomes at the workplace through effective interpersonal skills
Working Together
None of us is as smart as all of us. anonymous.
In any team there is the individual. The individual must feel important to be able to contribute effectively to the team. High performance teams stay motivated and take charge of their own efforts to change and improve.
This workshop provides participants with skills to synergise and be unified in their purpose and commitment to success.
Business Etiquette at Work
Image is everything. Put your best foot forward .
In today s increasingly global society, many managers realise that technical knowledge is not enough to ensure success. To succeed, it is essential to have a firm grasp on the basis of polite behaviour. Taking the time and making the effort to understand the nuances of doing business will give you an edge over your competitors.
This seminar helps promote the required correct business protocol and confidence in every business situation for greater personal success and lasting business relationships.
Pro-TEST Consultancy Sdn. Bhd - Incorporated in 2003, Pro-TEST Consultancy is the representative of Cambridge Assessment for BULATS (Business Language Testing Service) in Malaysia and Brunei, to focus on introducing the concept of Testing-Benchmarking-Learning.
Our main objective is to develop an awareness of the need and adoption by clients in government, industry and commerce on the contributory relevance and efficacy of...