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Exam Preparation for the MCDST Certification: Clinic

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Training Provided by American IT

This one-day instructor-led clinic prepares students who are currently providing end-user support in a Microsoft Windows XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams.


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Duration:1 days
Training Presented in:English
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Exam Preparation for the MCDST Certification: Clinic

Program Outline


Session 1: Preparing for Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

This session provides a review of the knowledge and skills necessary to prepare for MCDST exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.

Topics

  • Troubleshooting an Installation of Windows XP Home or Windows XP Professional

  • Managing and Troubleshooting Access to Resources

  • Configuring and Troubleshooting Hardware Devices and Drivers

  • Configuring and Troubleshooting the Desktop and User Environments

  • Troubleshooting Network Protocols and Services

  • Session Review

    Session 2: Preparing for Exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

    This session provides a review of the knowledge and skills necessary to prepare for MCDST exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

    Topics

  • Configuring and Troubleshooting Applications

  • Resolving Issues Related to Usability

  • Resolving Issues Related to Application Customization

  • Configuring and Troubleshooting Connectivity for Applications

  • Configuring Application Security

  • Session Review




    Related Exams

    This clinic will help the student prepare for the following Microsoft Certified Professional exams:

  • Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

  • Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System


    Student Pre-Requisites

    This clinic requires that students meet the following prerequisites:

  • Have experience with resolving issues for end users who are running Windows XP

  • Be employed in an end-user or helpdesk support role at the 200 level (this translates into Tier 2 or Tier 3 helpdesk staff)

  • Have knowledge of configuring and using Microsoft Office applications

  • Have 50% 75% of the skills reflected in the preparation guides for exams 70-271 and 70-272

  • Weakest skill areas may include:
  • Navigating the Windows XP UI

  • Verifying which security settings are being applied locally and from a domain via local and domain group policies

  • Working with Internet Explorer Security and Privacy settings

  • Troubleshooting IP communications


    Student Materials

    The student kit includes a comprehensive workbook and other necessary materials for this class.


    Program Goals

    After completing this clinic students will be:

  • Prepared to take exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System; this includes:
  • Troubleshooting the installation of a Windows XP desktop operating system

  • Managing and troubleshooting access to resources

  • Configuring and troubleshooting hardware devices and drivers

  • Configuring and troubleshooting the desktop and user environments

  • Troubleshooting network protocols and services

  • Prepared to take exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; this includes:
  • Configuring and troubleshooting applications

  • Resolving issues related to usability

  • Resolving issues related to application customization

  • Configuring and troubleshooting connectivity for applications

  • Configuring application security


    • About The Training Provider: American IT
    American IT - American IT represents a select group of IT Training partners located throughout the United States.  These partners are all, at a minimum,  Microsoft Certified Partners for Learning Solutions, however many of our partners have achieved Microsoft Gold Certified Partner status, distinguishing themselves as one of the premier IT solutions providers in the industry. Our commitment, to our...
    Click here for more information or to take this course
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