Program Outline
Session 1: Preparing for Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
This session provides hands-on activities that review the knowledge and skills necessary to prepare for MCDST exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.
Topics
Installing Windows XP Home or Windows XP ProfessionalManaging and Troubleshooting Access to ResourcesConfiguring and Troubleshooting Hardware Devices and DriversConfiguring and Troubleshooting the Desktop and User EnvironmentsManaging and Troubleshooting Network Protocols and ServicesSession ReviewSession 2: Preparing for Exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
This session provides hands-on activities that review the knowledge and skills necessary to prepare for MCDST exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.
Topics
Configuring and Troubleshooting ApplicationsResolving Issues Related to UsabilityResolving Issues Related to Application CustomizationConfiguring and Troubleshooting Connectivity for ApplicationsConfiguring Application SecuritySession Review
Related Exams
This hands-on lab will help the student prepare for the following Microsoft Certified Professional exams:
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating SystemExam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Student Pre-Requisites
This hands-on lab requires that students meet the following prerequisites:
Have experience with resolving issues for end users who are running Windows XPBe employed in an end-user or helpdesk support role at the 200 level (this translates into Tier 2 or Tier 3 helpdesk staff)Have knowledge of configuring and using Microsoft Office applicationsHave 50% 75% of the skills reflected in the preparation guides for exams 70-271 and 70-272Weakest skill areas may include:Navigating the Windows XP UIVerifying which security settings are being applied locally and from a domain via local and domain group policiesWorking with Internet Explorer Security and Privacy settingsTroubleshooting IP communications
Student Materials
The student kit includes all necessary materials for this class.
Program Goals
After completing this hands-on lab students will be:
Prepared to take exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System; this includes:Troubleshooting the installation of a Windows XP desktop operating systemManaging and troubleshooting access to resourcesConfiguring and troubleshooting hardware devices and driversConfiguring and troubleshooting the desktop and user environmentsTroubleshooting network protocols and servicesPrepared to take exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; this includes:Configuring and troubleshooting applicationsResolving issues related to usabilityResolving issues related to application customizationConfiguring and troubleshooting connectivity for applicationsConfiguring application security
