Boardroom Polish

Training Provided by The Lett Group Subjects Covered: Handshaking & Greetings Introductions Receptions The Business Meal Clients In Your Office Business Card Usage Telephone Skills Business Receptions And Meals Business Travel Effective Correspondence Gift Giving Presence, Awareness And Body Language Electronics Usage -------------------------------------------------------------------------------- Greetings First impressions Types of handshakes Demonstration with audience participants Introductions Client to Colleague Superior to Client Colleague to Colleague Introducing yourself General other introductions Audience participation is encouraged with role playing. Role Playing is very important to our learning process and we offer time to run through some scenarios. Body language and handshaking are demonstrated. Receptions How to work the room Drinking When to eat and how Meeting attractive people/ Flirting Business Cards - when to ask for one/when to offer yours What to talk about/ what not to talk about What to do with rudeness Clients In Your Office Inviting a client to your office Meeting your client in the office Where to sit Serving refreshments If others join you in the meeting Follow up after the meeting Presence, Awareness And Body Language Stance and power Eye contact Using your smile Where to put your hands Common faux pas when dealing in international arena Business Card Usage How to give your card When to give your card Asking for someone else's card Using business cards as calling cards Telephone Skills Calling someone you know Calling someone new Leaving messages Making appointments over the phone Taking messages Business Receptions And Meals Receiving lines Host and Hostess Duties Eating and drinking Extending the invitation Accepting the invitation Small talk and other conversation skills Dressing appropriately Toasting Guests of honor Giving a toast What to say Responding to a toast When to make the toast Seating charts Seating the Guest(s) of honor Hosting a client at a lunch or dinner Extending the invitation Making the arrangements at the restaurant Meeting them at the restaurant Seating your guests Appropriate conversation When to bring up business Ordering drinks / Offering drinks Ordering food Paying the bill Tipping Business Travel Traveling with your business superiors Traveling with your client Limousine travel (where to seat your client, etc) Corporate jet travel Effective Correspondence The first letter to a client Thank you notes Forms of address Addressing the envelope in different situations Invitations - extending and accepting Gift Giving Accepting Business Gifts (also - when to open ) Giving Gifts - what, when, what circumstances Wrapping Gifts - (Colors and Paper)

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About The Training Provider: The Lett Group

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• Boardroom Polish