Managing Issues, Problems and Crisis in the Workplace
Human Resources
Training
Provided by Centre for Conflict Resolution International Ltd.
In the chaos and confusion of workplace issues, problems, and crises, it is difficult to keep a cool head and develop effective action plans that will de-escalate and resolve the situation rather than fuel the fires!
CCR International s Conflict Diagnostics Model has proven to be effective in analyzing and assessing complex work issues to determine appropriate and effective intervention responses.
Discover how to utilize this model to diagnose critical work issues and implement effective interventions. Learn to manage issues, problems, and crises with confidence and poise under pressure.
CCR International s Conflict Diagnostics Model has proven to be effective in analyzing and assessing complex work issues to determine appropriate and effective intervention responses.
Discover how to utilize this model to diagnose critical work issues and implement effective interventions. Learn to manage issues, problems, and crises with confidence and poise under pressure.
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Managing Issues, Problems and Crisis in the Workplace
Course Title: Managing Issues, Problems and Crisis in the Workplace
A Conflict Diagnostic Framework
Target Audience: HR Personnel, Labour Relations, Union Representatives,
Managers
Key Needs
Addressed: Issues, problems and crises are toxic in the work
environment so appropriate handling is critical. Personnel responsible for dealing with these issues worry a great deal about responding appropriately and effectively.
These individuals need a workable, easy to understand framework for determining appropriate interventions. Using this framework will build their confidence, reduce stress, build credibility, and enhance effectiveness in dealing with critical issues.
Benefits:
Provides practical, pragmatic tools that will help manage difficult situations and develop appropriate interventions.
Improves efficiency in dealing with critical issues. Utilizing CCR International s framework will allow personnel to make an accurate diagnosis of the situation, shorten decision-making time, develop quicker responses, and result in speedy resolution.
Builds confidence in addressing difficult situations. Stress reduction for the personnel responsible and for all involved will be significant because everything is under control .
Educated choices about how to proceed with an intervention, what kind of assistance is needed, and intervenor qualities and qualifications required.
Results in indispensable knowledge/skill for decisive damage control, recommending appropriate interventions, and managing critical issues with confidence and poise under pressure.
Learning
Objectives:
Enhance understanding of issues, problems, and crises in the workplace
Recognize opportunities for intervention and resolution in these situations
Develop a framework for effectively assessing and analyzing complex workplace situations using CCR International s Conflict Diagnostic ModelTM
Discover how to access appropriate intervention processes, monitor progress and evaluate outcomes
Become proficient in using CCR International s Appropriate Responses to Conflict Spectrum ModelTM
Increase confidence in recommending responses and interventions in crisis situations
Reduce workplace stressors and improve workplace wellness through appropriate issue management
Agenda:
DAY 1
EXPLORING THE OPTIONS
Workplace Issues, Problems and Crises and Conflict Management Theory
Patterns: Conflict Styles, Issue Escalation, and Problem Zones
Appropriate Responses to Conflict SpectrumTM
Intervention Options for Resolution
DIAGNOSTIC FUNDAMENTALS
Conflict Diagnostic ModelTM
DAY 2
DIAGNOSTIC FUNDAMENTALS (cont d)
Diagnostic Tools
Issue Analysis
BUILDING ASSESSMENT SKILLS
Diagnostic Simulation
Developing Recommendations
Evaluation and Prevention
A Conflict Diagnostic Framework
Target Audience: HR Personnel, Labour Relations, Union Representatives,
Managers
Key Needs
Addressed: Issues, problems and crises are toxic in the work
environment so appropriate handling is critical. Personnel responsible for dealing with these issues worry a great deal about responding appropriately and effectively.
These individuals need a workable, easy to understand framework for determining appropriate interventions. Using this framework will build their confidence, reduce stress, build credibility, and enhance effectiveness in dealing with critical issues.
Benefits:
Provides practical, pragmatic tools that will help manage difficult situations and develop appropriate interventions.
Improves efficiency in dealing with critical issues. Utilizing CCR International s framework will allow personnel to make an accurate diagnosis of the situation, shorten decision-making time, develop quicker responses, and result in speedy resolution.
Builds confidence in addressing difficult situations. Stress reduction for the personnel responsible and for all involved will be significant because everything is under control .
Educated choices about how to proceed with an intervention, what kind of assistance is needed, and intervenor qualities and qualifications required.
Results in indispensable knowledge/skill for decisive damage control, recommending appropriate interventions, and managing critical issues with confidence and poise under pressure.
Learning
Objectives:
Enhance understanding of issues, problems, and crises in the workplace
Recognize opportunities for intervention and resolution in these situations
Develop a framework for effectively assessing and analyzing complex workplace situations using CCR International s Conflict Diagnostic ModelTM
Discover how to access appropriate intervention processes, monitor progress and evaluate outcomes
Become proficient in using CCR International s Appropriate Responses to Conflict Spectrum ModelTM
Increase confidence in recommending responses and interventions in crisis situations
Reduce workplace stressors and improve workplace wellness through appropriate issue management
Agenda:
DAY 1
EXPLORING THE OPTIONS
Workplace Issues, Problems and Crises and Conflict Management Theory
Patterns: Conflict Styles, Issue Escalation, and Problem Zones
Appropriate Responses to Conflict SpectrumTM
Intervention Options for Resolution
DIAGNOSTIC FUNDAMENTALS
Conflict Diagnostic ModelTM
DAY 2
DIAGNOSTIC FUNDAMENTALS (cont d)
Diagnostic Tools
Issue Analysis
BUILDING ASSESSMENT SKILLS
Diagnostic Simulation
Developing Recommendations
Evaluation and Prevention
About The Training Provider: Centre for Conflict Resolution International Ltd.
Centre for Conflict Resolution International Ltd. - Our company is focused on helping clients prevent, manage, and resolve workplace conflict. In addition to training, we provide intervention (mediation, negotiation, facilitation, coaching) and assessment services. We have a number of "off the shelf" training programs from intro level conflict resolution skills to advanced mediator training. We have also developed a training aid - a conflict...
