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Provided by: LJL Seminars (tm)

Comprehensive Customer Service Training

Customer Service
Training Provided by LJL Seminars (tm) This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence.

DESIGNED FOR:

Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
This is primarily ilt training
instructor led trainingThis class may be available at a classroom in Stratford, CT,
Contact LJL Seminars (tm) for more information
Course Level:intermediate
Duration:3 days
Training Presented in:English
Comprehensive Customer Service Training This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence.

DESIGNED FOR:

Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position



OBJECTIVES:

The objective of this program is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service.

TYPICAL AGENDA:

What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
The Use of Language
Customer Service Teamwork
How to Retain Business
Effective Customer Service Telephone Techniques
How to Handle Complaints
Handling Face-to-face meetings
Your Customer Service Attitude
How to achieve Customer Satisfaction
How to Effectively Use E-mail
About The Training Provider: LJL Seminars (tm)
LJL Seminars (tm) - Lenny Laskowski, President, is an international professional speaker and author of the National Best Selling book, "10 Days to More Confident Public Speaking" (Warner Books) Lenny works with individuals to improve their speaking & communication skills & organizations to improve their staff's communication skills so they can be successful. Through his unique professional coaching style and his...
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This page was last updated on sb5- 08/07/08 at 01:54:48 - 17:59:15