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Provided by: LJL Seminars (tm) Comprehensive Customer Service TrainingCustomer Service |
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This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence.
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
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Training
Provided by LJL Seminars (tm)
- M asked: Hi I just need to know when and where it gonna take place and what is the tuition to pay for this training? thank you
- O asked: can i have the cost for attending the customer service training?
- N asked: Please send me the cost for this training. Thanks
- O asked: What is Customer Service Understanding Customer Expectations The Art of Asking Questions The Use of Language Customer Service Teamwork How to Retain Business Effective Customer Service Telephone Techniques How to Handle Complaints Handling Face-to-face meetings Your Customer Service Attitude How to achieve Customer Satisfaction How to Effectively Use E-mail
- Y asked: I am loking for a one-day seminar about customer service for an employee
- T asked: How much does this cost ? Will I receive a certification at the end of the training ?
- T asked: My name is , I am interested in attending the customer service training. How much does this course cost ? Will I be certified at the end ? You can contact me at or email me at com.
- S asked: I need Cust Svc training for people in our Solar thermal energy call ctr to increase their skill level and knowledge base. Please visit our webite to see what we specialize in. Thank you. schuco. com
- F asked: Hi, I am looking to attend customer service training that will be comprehensive, dealing with most relevant customer service topics, rather than a one off/ one day course that deals only with just one topic of a whole bunch. Your website says this is a day course; Could you please provide information on the following: Course fees; Available dates; Venue; Do you provide certificates?; Are single persons eligible to apply? Thank you. .
Comprehensive Customer Service Training
This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence.
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this program is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service.
TYPICAL AGENDA:
What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
The Use of Language
Customer Service Teamwork
How to Retain Business
Effective Customer Service Telephone Techniques
How to Handle Complaints
Handling Face-to-face meetings
Your Customer Service Attitude
How to achieve Customer Satisfaction
How to Effectively Use E-mail
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this program is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service.
TYPICAL AGENDA:
What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
The Use of Language
Customer Service Teamwork
How to Retain Business
Effective Customer Service Telephone Techniques
How to Handle Complaints
Handling Face-to-face meetings
Your Customer Service Attitude
How to achieve Customer Satisfaction
How to Effectively Use E-mail
About The Training Provider: LJL Seminars (tm)
LJL Seminars (tm) - Lenny Laskowski, President, is an international professional speaker and author of the National Best Selling book, "10 Days to More Confident Public Speaking" (Warner Books).
Lenny is the leading expert on public speaking skills and presentation skills. Lenny is also an international master trainer.
Lenny works with individuals to improve their speaking & communication skills &...
