Handling Customer Complaints
Customer Service
Training
Provided by LJL Seminars (tm)
This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively.
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
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Handling Customer Complaints
Handling Customer Complaints
This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively.
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this customer service program is to provide each participant with a comprehensive understanding how to handle customer complaints and provide better customer service.
TYPICAL AGENDA:
What is Customer Service
Use of Language
Your customer Service Attitude
How to Handle Complaints
The Customer - Business Relationship
How to achieve Customer Satisfaction
Customer Service Teamwork
This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively.
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this customer service program is to provide each participant with a comprehensive understanding how to handle customer complaints and provide better customer service.
TYPICAL AGENDA:
What is Customer Service
Use of Language
Your customer Service Attitude
How to Handle Complaints
The Customer - Business Relationship
How to achieve Customer Satisfaction
Customer Service Teamwork
About The Training Provider: LJL Seminars (tm)
LJL Seminars (tm) - Lenny Laskowski, President, is an international professional speaker and author of the National Best Selling book, "10 Days to More Confident Public Speaking" (Warner Books)
Lenny works with individuals to improve their speaking & communication skills & organizations to improve their staff's communication skills so they can be successful. Through his unique professional coaching style and...
