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Provided by: LJL Seminars (tm) What is Customer ServiceCustomer Service |
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This is our one-day basic customer service program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.
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Training
Provided by LJL Seminars (tm)
- M asked: Can you send me some info about courses please?
- K asked: We are interested in Customer Service and/ or Sales Training for our company. From Road Sales, Inside Sales, Retail Counter Sales, Drivers, Managers, etc. Our need is "immediate" as we are a seasonally based business.
- asked: what is customer service al about? can you send me information on how to handle guest complaints? thanks
What is Customer Service
What is Customer Service
This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service.
TYPICAL AGENDA:
What is Customer Service
Use of Language
The Art of Asking Questions
Your customer Service Attitude
How to achieve Customer Satisfaction
Understanding Customer Expectations
This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service.
TYPICAL AGENDA:
What is Customer Service
Use of Language
The Art of Asking Questions
Your customer Service Attitude
How to achieve Customer Satisfaction
Understanding Customer Expectations
About The Training Provider: LJL Seminars (tm)
LJL Seminars (tm) - Lenny Laskowski, President, is an international professional speaker and author of the National Best Selling book, "10 Days to More Confident Public Speaking" (Warner Books).
Lenny is the leading expert on public speaking skills and presentation skills. Lenny is also an international master trainer.
Lenny works with individuals to improve their speaking & communication skills &...
