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Provided by: LJL Seminars (tm)
What is Customer ServiceClick here for more information or to take this course
Training Provided by LJL Seminars (tm)This is our one-day basic customer service program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.Training Avaliability and Delivery
Related Keywords: customer service Training Program DetailsWhat is Customer Service
This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position OBJECTIVES: The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service. TYPICAL AGENDA: What is Customer Service Use of Language The Art of Asking Questions Your customer Service Attitude How to achieve Customer Satisfaction Understanding Customer Expectations About LJL Seminars (tm) - Training Provider
LJL Seminars (tm) - Lenny Laskowski, President, is an international professional speaker and author of the National Best Selling book, "10 Days to More Confident Public Speaking" (Warner Books)
Lenny works with individuals to improve their speaking & communication skills & organizations to improve their staff's communication skills so they can be successful. Through his unique professional coaching style and his...
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