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Provided by: LJL Seminars (tm)
Customer Service Telephone TechniquesClick here for more information or to take this course
Training Provided by LJL Seminars (tm)This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-faceDESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position Training Avaliability and Delivery
Related Keywords: customer service telephone techniques Training Program DetailsCustomer Service Training - Telephone Techniques
This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position OBJECTIVES: The objective of this customer service training rogram is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service by telephone. TYPICAL AGENDA: What is Customer Service Understanding Customer Expectations The Art of Asking Questions Your Customer Service Attitude How to achieve Customer Satisfaction Effective Telephone Techniques About LJL Seminars (tm) - Training Provider
LJL Seminars (tm) - Lenny Laskowski, President, is an international professional speaker and author of the National Best Selling book, "10 Days to More Confident Public Speaking" (Warner Books)
Lenny works with individuals to improve their speaking & communication skills & organizations to improve their staff's communication skills so they can be successful. Through his unique professional coaching style and his...
More Training from LJL Seminars (tm)
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