Customer Service Telephone Techniques
Call Center Training
Training
Provided by LJL Seminars (tm)
This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
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Customer Service Telephone Techniques
Customer Service Training - Telephone Techniques
This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this customer service training rogram is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service by telephone.
TYPICAL AGENDA:
What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
Your Customer Service Attitude
How to achieve Customer Satisfaction
Effective Telephone Techniques
This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this customer service training rogram is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service by telephone.
TYPICAL AGENDA:
What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
Your Customer Service Attitude
How to achieve Customer Satisfaction
Effective Telephone Techniques
About The Training Provider: LJL Seminars (tm)
LJL Seminars (tm) - Lenny Laskowski, President, is an international professional speaker and author of the National Best Selling book, "10 Days to More Confident Public Speaking" (Warner Books)
Lenny works with individuals to improve their speaking & communication skills & organizations to improve their staff's communication skills so they can be successful. Through his unique professional coaching style and...
