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Provided by: LJL Seminars (tm) Customer Service Telephone TechniquesCall Center Training |
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This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
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Training
Provided by LJL Seminars (tm)
- E asked: When is this seminar be held? What time and place?
- L asked: Please provide information about seminars or other tools which may be available for this subject
- M asked: Would like some information on training my team and keeping them motivated when speaking to customers
- R asked: What are the dates and cost of training
- J asked: To whom it may concern: I am trying to locate a customer service training session for our small department. I would need to have a least dates for classes to be able to send individuals at different dates. Thank you.
- D asked: Is this seminar given in a public setting or only on-site?
- C asked: Good Afternoon - I am the Office Operations Trainer for in Bridgeport, CT. I am interested in several different training focused classes. I would appreciate any related seminars that may be available with pricing and location. Thank you.
Customer Service Telephone Techniques
Customer Service Training - Telephone Techniques
This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this customer service training rogram is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service by telephone.
TYPICAL AGENDA:
What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
Your Customer Service Attitude
How to achieve Customer Satisfaction
Effective Telephone Techniques
This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this customer service training rogram is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service by telephone.
TYPICAL AGENDA:
What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
Your Customer Service Attitude
How to achieve Customer Satisfaction
Effective Telephone Techniques
About The Training Provider: LJL Seminars (tm)
LJL Seminars (tm) - Lenny Laskowski, President, is an international professional speaker and author of the National Best Selling book, "10 Days to More Confident Public Speaking" (Warner Books).
Lenny is the leading expert on public speaking skills and presentation skills. Lenny is also an international master trainer.
Lenny works with individuals to improve their speaking & communication skills &...
