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Provided by: Training Link Education S.E.A

Certificate in Customer Service Excellence

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Training Link Education S.E.A


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Training Provided by Training Link Education S.E.A

Aim:
The aim of the course is to provide an understanding of methods which can be used to provide excellent service quality in any service organisation or environment.

Target Audience:
This programme is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set improve and maintain service excellence.

Training Avaliability and Delivery

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
study at homeThis course may be available for home-study
Contact Training Link Education S.E.A for more information
Course Level:introductory
Schedule:flexible
Training Presented in:English

Related Keywords:  customer service   customer excellence 

Training Program Details


Content:
Unit 1: What is Customer Service Excellence ?

Unit 2: Why is Service Excellence Important ?

Unit 3: What Do Customers Want ?

Unit 4: How to Plan for Service Excellence

Unit 5: How to Deliver Service Excellence

Unit 6: How to Monitor Service Excellence

Unit 7: How to Maintain Service Excellence


Format:
Home or work-based distance learning with tutor support Commence at any time Assesses through written assignments

Award: ASET (United Kingdom)

About Training Link Education S.E.A - Training Provider

Training Link Education S.E.A - We Aim to provide distance education/ home study programs and services via the latest and most appropriate information technologies. Training Link Education (S.E.A) will be the foremost leader in providing and creating access to customer driven distance education in Asia and Internationally. Training Link Education (S.E.A) provides life long learning courses that will equip you with SKILLS...

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