Training Program Details
Content:
Unit 1: What is Customer Service Excellence ?
Unit 2: Why is Service Excellence Important ?
Unit 3: What Do Customers Want ?
Unit 4: How to Plan for Service Excellence
Unit 5: How to Deliver Service Excellence
Unit 6: How to Monitor Service Excellence
Unit 7: How to Maintain Service Excellence
Format:
Home or work-based distance learning with tutor support Commence at any time Assesses through written assignments
Award: ASET (United Kingdom)