Renewing the Relationship

Performance Outcomes
As a result of participating in Renewing the Relationship, you should be able to:

• Identify techniques for increasing customer satisfaction.
  
  
• Track the results of your recommendations in terms that are relevant to your customer AND to prospects.
  
  
• Identify additional opportunities within the account.
  
  
• Integrate the skills, knowledge, and tools acquired throughout the High Performance Sales training program.

Activities and Materials
Activities include Post Sale Challenge, Good Isn t Enough, Hunting: Penetrating the Account, HPS Program Review, and preparing to apply skills to your Personal Breakthrough Opportunity.

Materials include a PowerPoint facilitator guide, PowerPoint slide presentation, PowerPoint participant guide, and PowerPoint job aids.