Exploring Social Styles and Motivators
Customer Service
Course Overview
Forget the golden rule (e.g., treat others as you would like to be treated). In today s competitive environment, you must treat customers as THEY want to be treated!
In this module, you will learn about four different styles, how to recognize each style, and how to communicate with customers flexing to THEIR style. You ll learn your own style and the style of some of your colleagues (and your manager). Use your knowledge of social styles to give you a competitive advantage!
Performance Outcomes
As a result of participating in Exploring Social Styles & Motivators, you should be able to:
- Define four different social styles.
- Identify these styles in others.
- Apply techniques for increasing your effectiveness when communicating with all types of customers.
- Identify your own social style and be able to flex as appropriate.
Activities
Activities include discussion of the characteristics of social styles, Names for Social Style worksheet, Social Styles self-assessment, and application of the learning to the job.
Materials
All files are Microsoft PowerPoint, Word, or Excel and are available for immediate download.
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Performance Outcomes
As a result of participating in Exploring Social Styles & Motivators, you should be able to:
- Define four different social styles.
- Identify these styles in others.
- Apply techniques for increasing your effectiveness when communicating with all types of customers.
- Identify your own social style and be able to flex as appropriate.
Activities
Activities include discussion of the characteristics of social styles, Names for Social Style worksheet, Social Styles self-assessment, and application of the learning to the job.
Materials
All files are Microsoft PowerPoint, Word, or Excel and are available for immediate download.
