Exploring Social Styles and Motivators

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Training Provided by Entelechy, Inc.

Course Overview
Forget the golden rule (e.g., treat others as you would like to be treated). In today s competitive environment, you must treat customers as THEY want to be treated! In this module, you will learn about four different styles, how to recognize each style, and how to communicate with customers flexing to THEIR style. You ll learn your own style and the style of some of your colleagues (and your manager). Use your knowledge of social styles to give you a competitive advantage!

Performance Outcomes
As a result of participating in Exploring Social Styles & Motivators, you should be able to:

• Define four different social styles.
  
  
• Identify these styles in others.
  
  
• Apply techniques for increasing your effectiveness when communicating with all types of customers.
  
  
• Identify your own social style and be able to flex as appropriate.

Activities
Activities include discussion of the characteristics of social styles, Names for Social Style worksheet, Social Styles self-assessment, and application of the learning to the job.

Materials
All files are Microsoft PowerPoint, Word, or Excel and are available for immediate download.

Training Avaliability and Delivery

This is primarily ilt training This may be appropriate for train the trainer situations Courseware may be available for purchase This class may be available at a classroom in Merrimack, NH, Contact Entelechy, Inc. for more information

Schedule: 2.5 hours Training Presented in: English

About Entelechy, Inc. - Training Provider

More High Performance Customer Service Training from Entelechy, Inc.

• Balancing Business and Customer Needs
• Closing the Sale
• Communicating Effectively
• Developing a Campaign Strategy
• Enhancing Customer Courtesy Skills
• Focusing on the Customer
• Handling Challenging Situations
• Impacting the Customer Experience
• Improving Personal Effectiveness
• Integrating the Skills
• Leadership Support
• Listening and Questioning
• Managing Sales Objections
• Positioning the Sale
• Providing Products to Customers
• Recognizing Value
• Transitioning to Sales
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