Enhancing Customer Courtesy Skills

home  : Customer Service

Training Provided by Entelechy, Inc.

Overview
Some skills help elevate your customer relationship to the next level; others are prerequisites — they re simply tickets into the big game! Acting in a professional, predictable, and respectful manner is not just good sense, it s a business requirement. However, bad habits are hard to break and even the best of us need a refresher from time to time.

This module presents the basics of call flow and communication skills.

Training Avaliability and Delivery

This is primarily ilt training This may be appropriate for train the trainer situations Courseware may be available for purchase This class may be available at a classroom in Merrimack, NH, Contact Entelechy, Inc. for more information

Schedule: 3 hours Training Presented in: English

About Entelechy, Inc. - Training Provider

More High Performance Customer Service Training from Entelechy, Inc.

• Balancing Business and Customer Needs
• Closing the Sale
• Communicating Effectively
• Developing a Campaign Strategy
• Exploring Social Styles and Motivators
• Focusing on the Customer
• Handling Challenging Situations
• Impacting the Customer Experience
• Improving Personal Effectiveness
• Integrating the Skills
• Leadership Support
• Listening and Questioning
• Managing Sales Objections
• Positioning the Sale
• Providing Products to Customers
• Recognizing Value
• Transitioning to Sales
• You REALLY are The One at Your Company