Enhancing Customer Courtesy Skills
Customer Service
Training
Provided by Entelechy, Inc.
Enhancing Customer Courtesy Skills
Overview
Some skills help elevate your customer relationship to the next level; others are prerequisites — they re simply tickets into the big game! Acting in a professional, predictable, and respectful manner is not just good sense, it s a business requirement. However, bad habits are hard to break and even the best of us need a refresher from time to time.
This module presents the basics of call flow and communication skills.
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Enhancing Customer Courtesy Skills
Performance Outcomes
As a result of participating in Enhancing Customer Courtesy Skills, you should be able to:
- Use the Call Flow as a tool to guide customer-focused interactions.
- Identify the steps of the Call Flow.
- Apply professionalism and effective communication skills throughout the customer interaction.
- Recognize the effects that word choices, tone, and attitude have on the total customer experience.
Activities
Activities include Call Flow discussion, professionalism discussion and demonstration, Choosing Words! exercise, How Do I Sound exercise, and Skills Spotlights.
About The Training Provider: Entelechy, Inc.
Entelechy, Inc. - Check us out at www.unlockit.com. Entelechy, "unlocking potential".
Entelechy was formed for the express purpose of IMPACTING YOUR BUSINESS. We believe that the ONLY reason for training is to improve business. While many companies may say the same thing, only Entelechy guarantees it!
We specialize in customizing training to address YOUR business problems and YOUR unique challenges. We...
