Providing Products to Customers

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Training Provided by Entelechy, Inc.

Overview
Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer!

Customer focus is NOT simply a matter of providing outstanding service in response to a customer s stated needs. Customer-focused professionals listen for unstated customer needs and are able to position additional products and services that may benefit the customer.

Training Avaliability and Delivery

This is primarily ilt training This may be appropriate for train the trainer situations Courseware may be available for purchase This class may be available at a classroom in Merrimack, NH, Contact Entelechy, Inc. for more information

Schedule: 2.5 hours Training Presented in: English

About Entelechy, Inc. - Training Provider

More High Performance Customer Service Training from Entelechy, Inc.

• Balancing Business and Customer Needs
• Closing the Sale
• Communicating Effectively
• Developing a Campaign Strategy
• Enhancing Customer Courtesy Skills
• Exploring Social Styles and Motivators
• Focusing on the Customer
• Handling Challenging Situations
• Impacting the Customer Experience
• Improving Personal Effectiveness
• Integrating the Skills
• Leadership Support
• Listening and Questioning
• Managing Sales Objections
• Positioning the Sale
• Recognizing Value
• Transitioning to Sales
• You REALLY are The One at Your Company