Improving Personal Effectiveness

Performance Outcomes
As a result of participating in Improving Personal Effectiveness, you should have confidence and tools to handle the ongoing challenges you face on the job. Specifically, you should be able to:

• Identify those areas of your job that you struggle with most.
  
  
• Explain the two rules to help in handling sales rejection.
  
  
• Describe the impact of negative versus positive thinking.
  
  
• Compare Stress Talk and Smart Talk. What are they and how do they affect our customer interactions?
  
  
• Sense when you re sliding down the Negativity Spiral and identify ways to stop this negative process.
  
  
• Evaluate your own Positive Mental Attitude (PMA).
  
  
• Identify ways of managing your own state of mind to maintain a positive manner in difficult situations.

Activities
Activities include brainstorming the challenges typically encountered on the job, Stress Talk vs Smart Talk, Negativity Spiral discussion, and PMA assessment.