Improving Personal Effectiveness
Customer Service
Improving Personal Effectiveness
Overview
Do you wish you had a personal trainer to help guide you? To provide encouragement, perspective, and support?
Selling is a tough job. If it wasn t tough, ANYONE could do it! This module helps you discover how you can improve your own personal effectiveness.
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Training
Provided by Entelechy, Inc.
Improving Personal Effectiveness
Performance Outcomes
As a result of participating in Improving Personal Effectiveness, you should have confidence and tools to handle the ongoing challenges you face on the job. Specifically, you should be able to:
- Identify those areas of your job that you struggle with most.
- Explain the two rules to help in handling sales rejection.
- Describe the impact of negative versus positive thinking.
- Compare Stress Talk and Smart Talk. What are they and how do they affect our customer interactions?
- Sense when you re sliding down the Negativity Spiral and identify ways to stop this negative process.
- Evaluate your own Positive Mental Attitude (PMA).
- Identify ways of managing your own state of mind to maintain a positive manner in difficult situations.
Activities
Activities include brainstorming the challenges typically encountered on the job, Stress Talk vs Smart Talk, Negativity Spiral discussion, and PMA assessment.
About The Training Provider: Entelechy, Inc.
Entelechy, Inc. - Check us out at www.unlockit.com. Entelechy, "unlocking potential".
Entelechy was formed for the express purpose of IMPACTING YOUR BUSINESS. We believe that the ONLY reason for training is to improve business. While many companies may say the same thing, only Entelechy guarantees it!
We specialize in customizing training to address YOUR business problems and YOUR unique challenges. We...
