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Provided by: Training Link Education S.E.A Certificate in Conflict ManagementWorkplace Conflict/Violence |
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Training
Provided by Training Link Education S.E.A
Aim:
The objectives of the course are to:
Understand basic concepts of conflict management
Explore techniques for managing conflict effectively
Demonstrate five conflict handling styles
Adopt good listening techniques
Understand negotiation techniques
Describe problem solving approaches
Demonstrate mediation techniques
Demonstrate how to cope with crises
Describe the concepts of self-development
Target Audience:
This programme is designed for people who wish to gain an understanding of principles and practice of Conflict Management. No prior knowledge is required.
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Certificate in Conflict Management
Content:
The course is divided up into three modules, as follows:
Module A:
Unit 1 Conflict and anger
understand the sources and nature of conflict
consider different conflict-handling styles
learn to understand and deal with anger
Unit 2 Listening skills
understand the ideal listening process
deal with prejudices which may damage your ability to listen
beware of traps for listeners
Module B:
Unit 3 Negotiation
understand the nature of establishment-community conflicts
see how these groups approach conflict situations
understand the 'joint problem solving' approach
learn good negotiating practice
consider strategies for rescuing difficult situations
Unit 4 Mediation
understand the meaning and nature of mediation
know when mediation is useful
understand the phases of the mediation process
deal with problems that can arise during this process
know what qualities you need to develop to be an effective mediator
Module C:
Unit 5 Crisis mediation
understand the problem of re-entry
look at causes of power imbalances in negotiation
learn to deal with these power imbalances
understand the importance of establishing a good working relationship with the other party
deal with the need for mediation in crisis situations
Unit 6 Practical Conflict Management Techniques
Practical exercises for developing conflict management skills including
Anger management
Listening Skills
Negotiation
Joint Problem Solving
Role Plays
Adopting good practice
Things to avoid
Format: The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Award: ASET
The course is divided up into three modules, as follows:
Module A:
Unit 1 Conflict and anger
understand the sources and nature of conflict
consider different conflict-handling styles
learn to understand and deal with anger
Unit 2 Listening skills
understand the ideal listening process
deal with prejudices which may damage your ability to listen
beware of traps for listeners
Module B:
Unit 3 Negotiation
understand the nature of establishment-community conflicts
see how these groups approach conflict situations
understand the 'joint problem solving' approach
learn good negotiating practice
consider strategies for rescuing difficult situations
Unit 4 Mediation
understand the meaning and nature of mediation
know when mediation is useful
understand the phases of the mediation process
deal with problems that can arise during this process
know what qualities you need to develop to be an effective mediator
Module C:
Unit 5 Crisis mediation
understand the problem of re-entry
look at causes of power imbalances in negotiation
learn to deal with these power imbalances
understand the importance of establishing a good working relationship with the other party
deal with the need for mediation in crisis situations
Unit 6 Practical Conflict Management Techniques
Practical exercises for developing conflict management skills including
Anger management
Listening Skills
Negotiation
Joint Problem Solving
Role Plays
Adopting good practice
Things to avoid
Format: The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Award: ASET
About The Training Provider: Training Link Education S.E.A
Training Link Education S.E.A - We are a leading distance education provider of accredited distance learning / correspondence courses (home study), each providing you with a recognised award or qualification. Our passion is to assist those who lack the accessibility to quality and affordable education. Regardless of your nationality, race or background, we have put in place a Quality Student Policy that provides all students...
