Certificate in Retail Operations

Content:
The course is divided up into nine modules, as follows:

Module 1: Company Information:
Detailing Company Profile and Structure
Job Description and Profile
Curriculum Vitae
Course Attendance
Personal Development Plan
Company Aims and Objectives

Module 2: Customer Service:
Understanding Customer expectations
Effective Customer Relations
How to prepare for Customers
You are the Company
Preparing Yourself
Meeting Customer needs
Types of Welcome
Product Knowledge and Care
Complaints
Good Customer Service

Module 3: Checkout:
Looking at Customer Impressions
Entering and Scanning goods
Handling Cash, checking for Fraudulent Notes, Cheques and Debit/Credit Cards and Cashing up

Module 4: Health & Safety:
Outlining details of the Health & Safety Laws
Employer and Employee responsibilities
Safe Lifting & Handling, Fire equipment
Accident Reporting
First Aid
Risk Assessments
Control of Substances
Safe use of Machinery
Bomb threats
Pest Control

Module 5: Merchandising:
Understanding the planning and overall look of Displays,
Visual Merchandising
Space Allocation
Tools and Equipment
Stock selection
Stocking the Display
Housekeeping
Labelling and Pricing


Module 6: Legislation:
Detailing Legislation and Consumer Law
Sale of Goods Act
Supply of Goods and Services Act
Tort (Interface with Goods) Act
Trade Descriptions Act
Consumer Protection Act
Shops Act

Module 7: Security:
Looking at Crime prevention
Crime prevention equipment and use
Security of premises
Personal Security
Conflict resolution and diffusing non-violent situations
Physical attacks
Staff security and vigilance
Collecting evidence

Module 8 Stock Control:
Understanding What is Stock
Receiving and unpacking Stock
Delivery Note
Stock reception area
Stock returns and claims
Stock Storage
Rotation and Control

Module 9 Team Building:
Outlining Team Building and Communication skills
Communication Processes
Supportive approach to Teamwork
Resolving Team Conflict
Contingency Planning
Brainstorming
SMART Criteria
Devising a Policy

Format:
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Award: ASET