Certificate in Effective Customer Care

Content:
The course is divided up into eight modules, as follows:

Module 1: Recognising Customers

Module 2: The Importance of Exceptional Customer Care

Module 3: Customer Care and Service principles

Module 4: Providing Information, Advice, products & Services to Customers

Module 5: Responding to Special Requests

Module 6: Customer Services & Legislation

Module 7: Dealing with Customer Complaints

Module 8: Handling Customers with Particular Needs

Format:
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Award: ASET