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Provided by: Training Link Education S.E.A Certificate in Effective Customer CareCustomer Relationship Management |
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Training
Provided by Training Link Education S.E.A
Aim:
The objectives of the course are to: Develop customer care skills, forpeople working in a wide range of sectors and occupations.
Target Audience:
This programme is designed for people who wish to gain an understanding of principles and practice of Customer Care. No prior knowledge is required.
Format: The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
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Certificate in Effective Customer Care
Content:
The course is divided up into eight modules, as follows:
Module 1: Recognising Customers
Module 2: The Importance of Exceptional Customer Care
Module 3: Customer Care and Service principles
Module 4: Providing Information, Advice, products & Services to Customers
Module 5: Responding to Special Requests
Module 6: Customer Services & Legislation
Module 7: Dealing with Customer Complaints
Module 8: Handling Customers with Particular Needs
Format:
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Award: ASET
The course is divided up into eight modules, as follows:
Module 1: Recognising Customers
Module 2: The Importance of Exceptional Customer Care
Module 3: Customer Care and Service principles
Module 4: Providing Information, Advice, products & Services to Customers
Module 5: Responding to Special Requests
Module 6: Customer Services & Legislation
Module 7: Dealing with Customer Complaints
Module 8: Handling Customers with Particular Needs
Format:
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Award: ASET
About The Training Provider: Training Link Education S.E.A
Training Link Education S.E.A - We are a leading distance education provider of accredited distance learning / correspondence courses (home study), each providing you with a recognised award or qualification. Our passion is to assist those who lack the accessibility to quality and affordable education. Regardless of your nationality, race or background, we have put in place a Quality Student Policy that provides all students...
