Certificate in Preparation for Airport & Airline Employment

Content:
The course is divided up into seven modules, as follows:

Module 1: Airline Knowledge and Research
Identifying key elements of the interview
Introduction to air operations and industry knowledge
Introduction to passenger types and services
Understanding passenger products and services
Introduction to air transport ancillary services

Module 2: Airline Application forms and C.V.s
Essential elements of completing application forms
The purpose and structure of a CV
Presenting yourself positively on paper
Avoiding negative impressions from your application

Module 3: Effective Communication & Interview Techniques
Creating a positive first impression at an interview
Confidence and positive body language
Understanding business dress and focus
Considering the sensitivity of others

Module 4: Creating a Positive Impression
The importance of business focus
Organising yourself for an airline interview day
Working in unusual situations
Considering the sensitivity of others

Module 5: Group and Individual activities
Contributing to small group activities and scenarios
Contributing to large group activities and scenarios
Encouraging other team members
Creating a positive impression

Module 6: The Importance of Personal Presentation
Choosing what to wear and what not to wear for an interview
What to have with you at interview
Creating a positive impression through personal presentation

Module 7: Background to Airline Interviews
Setting out your interview objectives
Taking the initiative
Dealing with unusual situations
Working in different environments
Responding to negative feedback
Product knowledge
Knowledge of the competition

Format:
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Award: ASET