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Provided by: Training Link Education S.E.A Certificate in Air Cabin Crew OperationsDelegation |
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Training
Provided by Training Link Education S.E.A
Aim:
The objectives of the course are to:
Describe the unique operating environment and requirements of staff engaged in cabin crew occupations
Practice the skills and characteristics required for cabin crew to be effective
Understand the verbal skills [and industry knowledge] required of cabin crew
Understanding of the written skills [and standards] required of cabin crew
Describe the essential features and equipment encountered in a cabin crew environment
Demonstrate awareness of the service standards required of cabin crew operatives
Target Audience:
This programme is designed for people who wish to gain an understanding of principles and practice of Air Cabin Crew Operations. No prior knowledge is required.
Related Awards, Degrees or Certifications: ASET
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Certificate in Air Cabin Crew Operations
Content:
The course is divided up into four modules, as follows:
Module 1: Time Management, Suitability & Air Cabin Crew Preparation Standards
Time management and planning
Airline Cabin Crew requirements
Assessment procedures used for Air Cabin Crew
Characteristics of working in an Air Cabin Crew team
Module 2: Introduction to Verbal Air Cabin Crew Standards
Reading and completing a PA script memorising key features
Correct techniques for using the P. A. system
Explaining airline jargon terms
Preparing a self-introduction
Module 3: Introduction to Written Air Cabin Crew Standards
Locating information for research
Carrying out research activity on a UK airline
Completing a standard airline style test
Completing a standard airline style application form
Module 4: Introduction to Effective In-flight Service Standards
The general features of the layout of an aircraft cabin
Equipment and its use for a practical safety demonstration
Situations requiring effective cabin crew service
Passenger needs and requests
Format:
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Award: ASET
The course is divided up into four modules, as follows:
Module 1: Time Management, Suitability & Air Cabin Crew Preparation Standards
Time management and planning
Airline Cabin Crew requirements
Assessment procedures used for Air Cabin Crew
Characteristics of working in an Air Cabin Crew team
Module 2: Introduction to Verbal Air Cabin Crew Standards
Reading and completing a PA script memorising key features
Correct techniques for using the P. A. system
Explaining airline jargon terms
Preparing a self-introduction
Module 3: Introduction to Written Air Cabin Crew Standards
Locating information for research
Carrying out research activity on a UK airline
Completing a standard airline style test
Completing a standard airline style application form
Module 4: Introduction to Effective In-flight Service Standards
The general features of the layout of an aircraft cabin
Equipment and its use for a practical safety demonstration
Situations requiring effective cabin crew service
Passenger needs and requests
Format:
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Award: ASET
About The Training Provider: Training Link Education S.E.A
Training Link Education S.E.A - We are a leading distance education provider of accredited distance learning / correspondence courses (home study), each providing you with a recognised award or qualification. Our passion is to assist those who lack the accessibility to quality and affordable education. Regardless of your nationality, race or background, we have put in place a Quality Student Policy that provides all students...
