Certificate in Airline & Airport Passenger Service Agent Skills

Content:
The course is divided up into four modules, as follows:

Module 1: Time Management, Standards and Suitability for PSA Roles
Time management and planning
Understanding the requirements for new Airline & Airport PSA s
Understanding the assessment procedures used for Airline & Airports PSA s
Identifying the characteristics of working in an Airline & Airport PSA team
Module 2: Introduction to Verbal Airline & Airport PSA Standards
Reading and complete a PA script memorising key features
Identifying correct techniques for using the P.A. system
Identifying accurate answers for airline jargon terms
Preparing for a self-introduction

Module 3: Introduction to Written Airline & Airport PSA Standards
Locating necessary and relevant information for research
Carrying out a research activity on a UK airline and present it effectively
Completing a standard airline style test
Completing a standard airline style application form

Module 4: Introduction to Effective Airline & Airport Service Standards
Identifying the general features of the layout of an airport check-in area
Identifying relevant equipment and its use in a practical check-in area
Preparing for situations requiring effective airline ground crew service
Applying airline ground crew service to passenger needs and requests

Format:
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Award: ASET