SuperService

Almost every company in business today talks about the importance of serving the customer. For some, that s all it is: talk. But for many others, raising the quality of their customer service is an important goal. What does this mean for the company that wants to differentiate itself on the basis of its customer service to reach a level where customers really notice and comment on it? It means that their customer service must be more than good. It s got to be terrific. It s got to be SuperService.

That s where our SuperService workshop comes in. Its goal is to give participants the knowledge and tools they ll need to take their customer service to the next level. Each participant may come into the workshop a Clark Kent, but they ll leave prepared to be the most amazing SuperService person on the planet. Ready to fly with it. The workshop introduces its concepts and techniques in a practical, hands-on way. There are simulations and role-plays throughout the training so that participants have lots of opportunities to learn and practice. They ll learn how to make a connection with a customer; how to get information from a customer; how to give great service on the phone, and how to communicate company policies and bad news to customers in a way that leaves them still feeling served. And we don t forget about how to handle those difficult customers the demanding, the irate, and the confused. As part of the training, each participant selects a specific, on-the-job customer service situation that they don t handle well. They replay those situations and explore more effective ways of handling them turning them into SuperService opportunities instead of stressful ordeals. This practical orientation of the workshop ensures that the participants will leave confident in their new skills and ready to apply them on the job.
If we train, $2,500 for trainer plus $65 per participant.