Training
Provided by New Horizons Charlotte
The IT Infrastructure
Library,
ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service
Management (
ITSM). This framework defines how
Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. The ITIL (IT Infrastructure Library) consists of 7 sets: Service Support; Service Delivery; Planning to Implement S
| This is primarily ilt training |  | This class may be available at a classroom in Charlotte, NC,
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 | Contact New Horizons Charlotte for more information |
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| Course Level: | intermediate | | Duration: | 3 days | | Training Presented in: | English |
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