Communication Skills - Business Communication
Speaking and Speeches
Training
Provided by Training Elements
Business Communication
Duration: Need Diagnostics Based
MODULE HIGHLIGHTS:
Introduction
Touch upon aspects of Business Communication
Importance of listening skills, telephone etiquette and email etiquette
Definition of Communication
Inter-personal Communication
Communication Process-Feedback-Communication Breakdown
Barriers to Communication
Communication Styles
Workplace Communication
Communication Styles
Face to face Communication
Tele-Communication
Body Language and Gestures & Postures
Importance of Listening
Importance of listening
Process of listening
Barriers to effective listening
Skills to effective listening
Telephone & E-mail Etiquette
Benefits of Etiquette
Professional Voice
Call Flow Procedures
Teleconferencing
Seven Principles of setting up a Good Audio Conference
Types of E-mail Do s & Don ts
Steps in Writing Business Correspondence
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Communication Skills - Business Communication
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About The Training Provider: Training Elements
Training Elements - We are a professionally run soft skills training company and offer courses on improving the communication skills, Managerial skills, Behaviourial skills, Service Delivery skills. We also offer modules on Microsoft office and Corel Office components. After identifying and evaluating the training needs of the company, customized training programs are designed, developed and delivered to suit the...
