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Provided by: Spectrum Training Services The Executive Secretary - Excellence ProgrammeResource Management |
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As an essential member of the team the effective secretary must maintain high levels of service delivery o ensure the achievement of organisational objectives.
This programme highlights the importance of this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the manager s success.
This programme highlights the importance of this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the manager s success.
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Training
Provided by Spectrum Training Services
- C asked: Hi there. Please send me a quotation on this day workshop on admin or secretarial skills.
- K asked: Good afternoon, I am interested in taking this course and would like to know the total price and if after completing the course I receive some sort of diploma or certificate to add to my CV. I live in Spain and was woning if maybe I could also take the course in Spanish or German. Thank you. Kind regards,
- D asked: I would like to know whether this programme is available in Cyprus
- N asked: Pl send the programme details if any available for the month of June,
- A asked: Is it available in the Philippines? How much will it costs me? Live in trainings or not?
- T asked: Please sent information for your program.
- T asked: Where would this siminar be located?
- B asked: Location of this seminar/ training
- W asked: do you offer full sponsorship those interested but cannot pay for the course?
- M asked: looking for executive secretary training classes in kolkata
- C asked: Where is this course given?
- K asked: Is this class offered in Albuquerque, NM? When and what is the cost?
- B asked: I am looking for a - days workship for Exceutive Personal Assistants. Please let me know the courses available along with the cost
- V asked: where and when is the training? who is the facilitator?
- C asked: I am looking for more information regarding this seminar. Could you provide cost, location, and dates of training? Thank You,
- C asked: please send me info for a course in western canada please. i would like to enroll my secretary. thank you.
- S asked: Is there any courses available in the next few months, and where?
- G asked: Can you please advise me what is the cost of the courses and when are they taking place?
- T asked: Good day, I would like to know when the course is starting, and whether you will hand over certificate at the end of the course. However, I reside in South Africa and it seems like your office is in England and I do not want to do the course online what can you suggest. At last I would like to know about the fee. Regards
- T asked: Good day, I would like to know when the course is starting, and whether you will hand over certificate at the end of the course. However, I reside in South Africa and it seems like your office is in England and I do not want to do the course online what can you suggest. Regards
- H asked: What is the cost of this program? Can it be done online? If not, what is the location of the training?
- H asked: What is the cost of this program? Can it be done on-line? If it can't be done online where does the training take place? Thanks
- P asked: Please send me the deatils of the above program.. with its duration & Course fees.
- D asked: Effciency, Cost Effectiveness, Leaving a little of my skills as well.
- O asked: send me the program details
The Executive Secretary - Excellence Programme
This programme aims to provide participants with detailed information on how to prepare for and handle their duties successfully and a toolkit of skills and techniques for managing the demands of their role, including time management. It also aims to build confidence of participants and encourage a practical approach to their job.
Learning Objectives
This programme is for you if you wish to:
Better understand your organisation and the business environment in which it operates
Recognise your professional role as part of the team and develop strategies for enhancing your service provision
Identify and develop the skills, knowledge and attitude of a top of the range executive secretary
Create meaningful relationships with your colleagues at all levels
Develop strategies for planning and organising work, including effective techniques for creating letters memo s and emails that influence others
Adopt a systematic approach to decision making and problem solving and utilise the internet to enrich your decisions
Assess their own interpersonal skills in order to communicate more effectively at all levels, both face to face and on the telephone
Prepare an action plan to implement on return to work
Method & Approach
A fast paced energetic workshop that utilises group work and coaching to best effect
Note
This course can be combined with the meeting skills workshop or the time management workshop to provide day 3 content
Course Content
Day One
The Role of the Secretary
Understanding the structure of organisations and the business environment in which you operate
The management function and the secretary s role within it
The importance of clear role interpretation - understanding and responding to each other's needs
The Role of the Manager
The 'typical' management role
Model of management
Deepen your understanding of your manager s challenges
Setting a solid foundation in the partnership
Managing more than one boss and adapting to their preferences
The non-communicative manager
Dealing with difficult personalities
Managing stressful situations How to stay calm
Making a decision Does your boss permit you to take initiative?
Taking Greater Control and Responsibility
Increasing your influence and others confidence in you
Solving problems effectively in your manager s absence
Being proactive and staying one step ahead of those you support
Broadening the scope of your role and taking greater responsibility
Day Two
Communication Skills
Questioning and listening to get to meaning in messages quickly
Positive projection. Managing body language
What is assertive behaviour You can develop it!
Manager / Secretary communications Adapting your style
Team working skills for enhanced performance
General Paperwork and Diary Management
Short and long term planning
Setting priorities and objectives
Adopting a systematic approach to work methods
The Role of Information Technology in the Office Setting
Day Three Option 1 (Time Management) Day Three Option 2 (Meeting Skills)
The cost of poor time management on you, on others, on the company
How to recognise Time stealers in your daily work
How to deal with Time stealers
Understanding your own habits which result in lost time
Ways of breaking your bad time management habits
The real meaning of the word Priority
How to differentiate between Important and Urgent
How to prioritise your work according to the Company s key performance indicators.
Set your objective activity
How to create and monitor an effective Time Budget
Day Three Option 2 (Meeting Skills)
the seven step process to make meeting work
What are the goals or objectives for the meeting
Is a meeting the best way to accomplish them?
What specific issues need to be addressed (the agenda items)?
What information needs to be gathered before the meeting?
How should this information be gathered, and by whom?
How should the information be prepared and compiled for the meeting?
Who should attend the meeting?
Does everyone need to attend the entire meeting?
How should the agenda be ordered to ensure everyone s time is used effectively?
What briefing materials should be sent to the participants before the meeting?
What room arrangements and other preparations are necessary?
Audi-visual equipment
Computer support
Tables, chairs (numbers and configurations)
Arrangements for messages
Planning questions
Taking minutes and closing
Evaluating the meeting
Learning Objectives
This programme is for you if you wish to:
Better understand your organisation and the business environment in which it operates
Recognise your professional role as part of the team and develop strategies for enhancing your service provision
Identify and develop the skills, knowledge and attitude of a top of the range executive secretary
Create meaningful relationships with your colleagues at all levels
Develop strategies for planning and organising work, including effective techniques for creating letters memo s and emails that influence others
Adopt a systematic approach to decision making and problem solving and utilise the internet to enrich your decisions
Assess their own interpersonal skills in order to communicate more effectively at all levels, both face to face and on the telephone
Prepare an action plan to implement on return to work
Method & Approach
A fast paced energetic workshop that utilises group work and coaching to best effect
Note
This course can be combined with the meeting skills workshop or the time management workshop to provide day 3 content
Course Content
Day One
The Role of the Secretary
Understanding the structure of organisations and the business environment in which you operate
The management function and the secretary s role within it
The importance of clear role interpretation - understanding and responding to each other's needs
The Role of the Manager
The 'typical' management role
Model of management
Deepen your understanding of your manager s challenges
Setting a solid foundation in the partnership
Managing more than one boss and adapting to their preferences
The non-communicative manager
Dealing with difficult personalities
Managing stressful situations How to stay calm
Making a decision Does your boss permit you to take initiative?
Taking Greater Control and Responsibility
Increasing your influence and others confidence in you
Solving problems effectively in your manager s absence
Being proactive and staying one step ahead of those you support
Broadening the scope of your role and taking greater responsibility
Day Two
Communication Skills
Questioning and listening to get to meaning in messages quickly
Positive projection. Managing body language
What is assertive behaviour You can develop it!
Manager / Secretary communications Adapting your style
Team working skills for enhanced performance
General Paperwork and Diary Management
Short and long term planning
Setting priorities and objectives
Adopting a systematic approach to work methods
The Role of Information Technology in the Office Setting
Day Three Option 1 (Time Management) Day Three Option 2 (Meeting Skills)
The cost of poor time management on you, on others, on the company
How to recognise Time stealers in your daily work
How to deal with Time stealers
Understanding your own habits which result in lost time
Ways of breaking your bad time management habits
The real meaning of the word Priority
How to differentiate between Important and Urgent
How to prioritise your work according to the Company s key performance indicators.
Set your objective activity
How to create and monitor an effective Time Budget
Day Three Option 2 (Meeting Skills)
the seven step process to make meeting work
What are the goals or objectives for the meeting
Is a meeting the best way to accomplish them?
What specific issues need to be addressed (the agenda items)?
What information needs to be gathered before the meeting?
How should this information be gathered, and by whom?
How should the information be prepared and compiled for the meeting?
Who should attend the meeting?
Does everyone need to attend the entire meeting?
How should the agenda be ordered to ensure everyone s time is used effectively?
What briefing materials should be sent to the participants before the meeting?
What room arrangements and other preparations are necessary?
Audi-visual equipment
Computer support
Tables, chairs (numbers and configurations)
Arrangements for messages
Planning questions
Taking minutes and closing
Evaluating the meeting
About The Training Provider: Spectrum Training Services
Spectrum Training Services - Welcome to Spectrum Training Services
People development is the key to any business or organization aiming for sustained success, the need to maintain a world-class service requires continuous learning and an approach to training and skills development that is flexible, relevant, and aligned to the unique requirements of your business. It is the quality of your people development strategy...
