Effective Communication Skills

Training Provided by Spectrum Training Services The quality of the communication dictates the response you get! This workshop aims to help you to understand effective communication, and then show you how to communicate your message in the best possible way. Communicating effectively is essential to ensure messages are clear, understood, and have a positive impact. The workshop provides participants with practical strategies, which they can use both personally and professionally. It is ideal for anyone who needs to communicate more persuasively and effectively via the phone, email or face to face

Effective Communication Skills Effective Communication takes real skill. These communication skills have to be developed, practiced and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be.
If you wish to develop powerful communication strategies and tools, this information packed workshop will explore many factors, skills and tools of becoming an outstanding communicator. From interpersonal communications, to influencing larger groups during negotiations, and meetings, you will be exposed to dozens of ways to dramatically improve your communications effectiveness.
Course Aim
The quality of the communication dictates the response you get! This workshop aims to help you to understand effective communication, and then show you how to communicate your message in the best possible way. Communicating effectively is essential to ensure messages are clear, understood, and have a positive impact. The workshop provides participants with practical strategies, which they can use both personally and professionally. It is ideal for anyone who needs to communicate more persuasively and effectively via the phone, email or face to face
Learning Objectives
During this workshop you will develop skills that with practice will enable you to:
► Assess and understand the positive and limited aspects of using your preferred communication style
► Analyse and overcome blocks to fuller interpersonal effectiveness
► Communicate to a greater level of effectiveness to produce positive outcomes
► Understanding the role of memory and how it affects or ability to remember messages
► Recognising the importance of timing when communicating messages
► Understanding the roles of power and influence in communications
► How to maximize ownership and commitment to your message
► Develop communication techniques that influence and engage people
Method & Approach
The programme will be highly participative and consist of tutor input, group discussion, case study and interactive activities. Participants will receive constructive feedback to allow them to improve their natural ability to communicate with confidence. The programme will conclude with all learners preparing their own personal action plans to transfer the learning back to the workplace.
Course Content
Course content includes:
Day One
► Identifying the core purpose and content of communications
► Recognising the barriers to effective communications
► The use of all the senses in communication
► Effective questioning techniques
► There is more to listening than you might have heard!
► Word Power - How to use different styles and patterns of language
► Structuring your message and clarifying expectations
► Recognising the importance of timing when communicating messages
Day Two
► Engaging others establishing a dialogue that demands a response
► Understanding the role of memory and how it affects message retention
► Understanding the roles of power and influence in communications
► Developing communication techniques that influence and engage people
► How to maximize ownership and commitment to your message
► How to create rapport and positive use of body language
► Understanding the effect of beliefs and values within communication
► Personal strategy development to make a positive difference to your communications

About The Training Provider: Spectrum Training Services

More Training from Spectrum Training Services

• Problem Solving & Decision Making
• The Executive Secretary - Excellence Programme
• The Training Coordinators Workshop