Effective Communication Skills

Communication

Spectrum Training Services
If you wish to develop powerful communication techniques and strategies, this workshop will enable you to explore, practice, and perfect the skills of becoming an outstanding communicator. From interpersonal communications, to influencing larger groups during negotiations, and meetings, you will be exposed to dozens of ways to dramatically improve your communication effectiveness!
Course Aims:
The quality of the communication dictates the response you get! This workshop aims to help you to recognise the elements of effective communication and develop the skills to deliver clear, concise and powerful messages.
Learning Objectives:
During this workshop you will begin to develop skills that with practice will enable you to:
Assess the positive and limited aspects of using your preferred communication style
Understand the role of memory and how it affects our ability to remember messages
Communicate messages that are memorable
Recognise the importance of timing when communicating messages and time those messages for maximum effect
Recognise the roles of power and influence in communications
Demonstrate how to maximize ownership and commitment to your message
Develop communication techniques that influence and engage people
This is primarily ilt training
workshop / seminarThis is a workshop seminar
In House WorkshopIn House Workshop
Course Level:introductory
Duration:2 days
Training Presented in:English
Training Provided by Spectrum Training Services
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Effective Communication Skills
Effective Communication takes real skill. These communication skills have to be developed, practiced and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be.
If you wish to develop powerful communication strategies and tools, this information packed workshop will explore many factors, skills and tools of becoming an outstanding communicator. From interpersonal communications, to influencing larger groups during negotiations, and meetings, you will be exposed to dozens of ways to dramatically improve your communications effectiveness.
Course Aim
The quality of the communication dictates the response you get This workshop aims to help you to understand effective communication, and then show you how to communicate your message in the best possible way. Communicating effectively is essential to ensure messages are clear, understood, and have a positive impact. The workshop provides participants with practical strategies, which they can use both personally and professionally. It is ideal for anyone who needs to communicate more persuasively and effectively via the phone, email or face to face
Learning Objectives
During this workshop you will develop skills that with practice will enable you to:
► Assess and understand the positive and limited aspects of using your preferred communication style
► Analyse and overcome blocks to fuller interpersonal effectiveness
► Communicate to a greater level of effectiveness to produce positive outcomes
► Understanding the role of memory and how it affects or ability to remember messages
► Recognising the importance of timing when communicating messages
► Understanding the roles of power and influence in communications
► How to maximize ownership and commitment to your message
► Develop communication techniques that influence and engage people
Method & Approach
The programme will be highly participative and consist of tutor input, group discussion, case study and interactive activities. Participants will receive constructive feedback to allow them to improve their natural ability to communicate with confidence. The programme will conclude with all learners preparing their own personal action plans to transfer the learning back to the workplace.
Course Content
Course content includes:
Day One
► Identifying the core purpose and content of communications
► Recognising the barriers to effective communications
► The use of all the senses in communication
► Effective questioning techniques
► There is more to listening than you might have heard
► Word Power - How to use different styles and patterns of language
► Structuring your message and clarifying expectations
► Recognising the importance of timing when communicating messages
Day Two
► Engaging others establishing a dialogue that demands a response
► Understanding the role of memory and how it affects message retention
► Understanding the roles of power and influence in communications
► Developing communication techniques that influence and engage people
► How to maximize ownership and commitment to your message
► How to create rapport and positive use of body language
► Understanding the effect of beliefs and values within communication
► Personal strategy development to make a positive difference to your communications
About The Training Provider: Spectrum Training Services
Spectrum Training Services - Welcome to Spectrum Training Services People development is the key to any business or organization aiming for sustained success, the need to maintain a world-class service requires continuous learning and an approach to training and skills development that is flexible, relevant, and aligned to the unique requirements of your business. It is the quality of your people development strategy...
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