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Provided by: Spectrum Training Services The Executive Secretary - Excellence ProgrammeBusiness and Management Skills |
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As an essential member of the team the effective secretary must maintain high levels of service delivery o ensure the achievement of organisational objectives.
This programme highlights the importance of this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the managers success.
This programme is delivered in house Read reviews here
Course Aim:
This programme aims to provide participants with detailed information on how to prepare for and handle their duties successfully and a toolkit of skills and techniques for managing the demands of their role, including time management. It also aims to build confidence of participants and encourage a practical approach to their job.
This programme highlights the importance of this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the managers success.
This programme is delivered in house Read reviews here
Course Aim:
This programme aims to provide participants with detailed information on how to prepare for and handle their duties successfully and a toolkit of skills and techniques for managing the demands of their role, including time management. It also aims to build confidence of participants and encourage a practical approach to their job.
Related Awards, Degrees or Certifications: ILM Award
Related Jobs or Careers: Secretarial & administration, personal assistants. Executive secretary and PA
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Certificate Program
Provided by Spectrum Training Services
- R asked: when training started? how to pay of training cost and how much? where is training center in karachi, pakistan
- B asked: what are the Performance Appraisal & Objectives for a secretary and executive secretary
- M asked: Dear Sir, Kindly advise me how and where i got the training courese of the following subject. Regards
- J asked: please send me detailed information this training including the rate. thanks.
- D asked: I am looking for a short course (executive assistant training) in Geneva. Thank you. From Desmond.
- M asked: Need a training in Pakistan
- B asked: What is the cost, registration information and other means to take this course? Additionally, send information on any of your executive secretary courses. Thank you.
- G asked: when is the workshop going to take place
- E asked: Good day, There are some few questions I will like to ask; ) I reside in Nigeria presently and I am interested in running this programme, how will it be possible? )How long will it take for me to complete this programme and what will be the certificate obtained at the end of the programme? ) How much will the programme cost me? I am looking forward to your favorable response. Thanks, Best regards, .
- P asked: I am interested in the above training programme. Please send me the details on my above email id asap.
- P asked: Fees for this programme...
- M asked: how to be an executive secretary?
- L asked: will you provide me free video training class executive program company secretary
- J asked: Please provide further information on this programme.
- Z asked: besides these programm are there any other program for secretary may be admin duties etc what other/ additinal responsibiites can one take. someting in portfolio management.
- V asked: I would like to attend this programme, kindly let me know the date, place and how to get information about the same. regards, venu
- R asked: Dear Sir/ Madam, I am working as a personal assistant to the Chairman. I want to know when will you conduct this training in Hyderabad and what is the training fee.
- T asked: I have science graduate and years exeperience as a office executive but now i want to join a big company as a executive secretary/ secretary to MD, Chairman etc. Please advise me which course you prefereed for secretariel and big companies require secretarila course. and i want to join that course and get the job as secretary in india and US.
- H asked: Please advise me on the schedule for this programme for .
- H asked: Can i have the brochure for the above programme. I wan t to know about the course and the fee. Thanks and best regards. o
- V asked: would be interested in knowing more on this program.
- J asked: Looking for a class to help turn an excellent "office manager" person into an Executive secretary.
- C asked: What kind of Executive Secretary Courses do you provide
- E asked: hello i need one training in this branch, but it will be more favorable for to found it in Europa. if you can help me please give me some information
- S asked: Please forward to me the details of programme for this training.
The Executive Secretary - Excellence Programme
The Executive Secretary - Excellence Programme
Duration: 3 Days Accredited by the ILM
Introduction
As an essential member of the team the effective secretary must maintain high levels of service delivery to ensure efficient and effective achievement of organisational objectives.
This programme highlights the importance of this role within a company and aims to develop the skills with which the effective secretary can contribute fully to the manager s success.
Course Aim
This programme aims to provide participants with a toolkit of skills and techniques for managing the demands of their role, It also aims to build confidence of participants and encourage a practical approach to their job.
Learning Objectives:
This programme is for you if you wish to:
Better understand your organisation and the business environment in which it operates
Recognise your professional role as part of the team and develop strategies for enhancing your service provision
Identify and develop the skills, knowledge and attitude of a highly competent secretary
Create meaningful relationships with your colleagues at all levels
Develop strategies for planning and organising work, including effective techniques for creating letters memo s and emails that influence others
Adopt a systematic approach to decision making and problem solving
Assess interpersonal skills in order to communicate more effectively at all levels, both face to face and on the telephone
Prepare an action plan to implement on return to work
Method & Approach:
A fast paced energetic workshop that utilises group activity and coaching to best effect
Note:
This course can be combined with the meeting skills workshop or the time management workshop to provide day 3 content. However if there are specific competencies that you wish to develop the programme can be tailored to ensure that content is included.
Course Content:
Day One - The Role of the Secretary:
Understanding the structure of the organisation and the business environment in which you operate. Time to reflect on how and what you deliver to others and identify the Key Results Areas for your job. What are the essential outcomes or achievements that your internal/ external customers expect? What are the skills required to deliver those services?
Identifying the space that you occupy in your organisations structure and your key result areas purpose and performance
Mapping your formal and informal network to identify where demands for your service originate.
Linking people to information analysing your work flow and trends in the flows. Identifying inefficiencies in your current work flows.
Ensuring that you enable people to access relevant, accurate and timely information tailored to their needs.
The SAND Analysis (Strengths Achievements, Needs, Demands) How do these factors impact your service provision?
The Role of the Manager:
The management function and the secretary s role within it.
Perfect partnerships and promoting your service provision
Identifying your managers key result areas
What knowledge, skills and personal attitudes are needed to respond to your managers support needs?
The Perfect Secretary - Lets advertise Create a role profile for the perfect secretarial support through your manager s eyes.
Exploring management styles and how to respond to your managers preferred style
Defining and managing your manager's priorities
Defining your goals and aspirations with your manager
Manage and control information flow on your manager's behalf
Managing more than one boss and adapting to their preferences
Overcoming difficult behaviours - identifying those behaviours that you find difficult to manager and adopting strategies to manage your response
Taking Greater Control and Responsibility:
Exploring the ingredients of ethos, pathos and logos and how they work to influence us all
Understanding credibility and a credibility analysis to reveal where you need to assert more influence
Who and what is in your circle of influence? Identifying those events and people over which you do have influence
Increasing your influence and others confidence in you the six techniques of influence that are guaranteed to produce positive results
Day Two - Communicate:
The activities in this module help you to assess your communication skills, whether it s because we make assumptions, fail to ask the right question or fail to listen to the response we can all improve our communication skills. You will engage in an activity designed to highlight the need for clear communication and will enable you to communicate in a number of different ways.
Communicate interactive group activity
Assessing your performance during the activity and identifying those fatally flawed communications to be avoided at work
Questioning techniques and key word listening to get to meaning in messages quickly
Positive projection. Is your language and your body communicating the same message?
What is assertive behaviour You can develop it
Getting results is down to detail:
The magic behind every outstanding performance is always found in the smallest of details. What are the ingredients for complete personal effectiveness? During this module you will assess yourself against criteria for work effectiveness. We will also consider the importance of details in a team based activity where you will be responsible for processing wages payments for a group of employees and we really don t want to get that wrong do we?
Deadline 30 minutes team activity
Managing and minimising the impact of mistakes
Work effectiveness indicator, assess yourself against 20 work effectiveness competencies
Day Three - Time and Personal Management
How do you use your time, we will consider your attitude towards time do you like a planned approach or perhaps you do things at the last minute and prefer a spontaneous approach to time. However well you organise your life or build your skills at dealing with time you will never have enough time to do everything you want - during this module you will consider the strengths and consequences of your approach to time and learn some quick fix techniques to encourage effective use of time.
Identifying your time preference. We each have a time preference, and finding ourselves in a job or a relationship that doesn t suit our style can be deeply frustrating. A simple way of looking at time styles is to predict or control what is going to happen to us
Quick fix tips for frustrated planners and spontaneous types
Understanding your own habits which result in lost time
The Time Management personal assessment - identifying efficiencies in the management of your time
Set your objective activity - a highly interactive activity where you will need to plan for multi tasks while maintaining the quality requirements of the tasks and of course delivering on time
How to recogniseTime stealers in your daily work
Duration: 3 Days Accredited by the ILM
Introduction
As an essential member of the team the effective secretary must maintain high levels of service delivery to ensure efficient and effective achievement of organisational objectives.
This programme highlights the importance of this role within a company and aims to develop the skills with which the effective secretary can contribute fully to the manager s success.
Course Aim
This programme aims to provide participants with a toolkit of skills and techniques for managing the demands of their role, It also aims to build confidence of participants and encourage a practical approach to their job.
Learning Objectives:
This programme is for you if you wish to:
Better understand your organisation and the business environment in which it operates
Recognise your professional role as part of the team and develop strategies for enhancing your service provision
Identify and develop the skills, knowledge and attitude of a highly competent secretary
Create meaningful relationships with your colleagues at all levels
Develop strategies for planning and organising work, including effective techniques for creating letters memo s and emails that influence others
Adopt a systematic approach to decision making and problem solving
Assess interpersonal skills in order to communicate more effectively at all levels, both face to face and on the telephone
Prepare an action plan to implement on return to work
Method & Approach:
A fast paced energetic workshop that utilises group activity and coaching to best effect
Note:
This course can be combined with the meeting skills workshop or the time management workshop to provide day 3 content. However if there are specific competencies that you wish to develop the programme can be tailored to ensure that content is included.
Course Content:
Day One - The Role of the Secretary:
Understanding the structure of the organisation and the business environment in which you operate. Time to reflect on how and what you deliver to others and identify the Key Results Areas for your job. What are the essential outcomes or achievements that your internal/ external customers expect? What are the skills required to deliver those services?
Identifying the space that you occupy in your organisations structure and your key result areas purpose and performance
Mapping your formal and informal network to identify where demands for your service originate.
Linking people to information analysing your work flow and trends in the flows. Identifying inefficiencies in your current work flows.
Ensuring that you enable people to access relevant, accurate and timely information tailored to their needs.
The SAND Analysis (Strengths Achievements, Needs, Demands) How do these factors impact your service provision?
The Role of the Manager:
The management function and the secretary s role within it.
Perfect partnerships and promoting your service provision
Identifying your managers key result areas
What knowledge, skills and personal attitudes are needed to respond to your managers support needs?
The Perfect Secretary - Lets advertise Create a role profile for the perfect secretarial support through your manager s eyes.
Exploring management styles and how to respond to your managers preferred style
Defining and managing your manager's priorities
Defining your goals and aspirations with your manager
Manage and control information flow on your manager's behalf
Managing more than one boss and adapting to their preferences
Overcoming difficult behaviours - identifying those behaviours that you find difficult to manager and adopting strategies to manage your response
Taking Greater Control and Responsibility:
Exploring the ingredients of ethos, pathos and logos and how they work to influence us all
Understanding credibility and a credibility analysis to reveal where you need to assert more influence
Who and what is in your circle of influence? Identifying those events and people over which you do have influence
Increasing your influence and others confidence in you the six techniques of influence that are guaranteed to produce positive results
Day Two - Communicate:
The activities in this module help you to assess your communication skills, whether it s because we make assumptions, fail to ask the right question or fail to listen to the response we can all improve our communication skills. You will engage in an activity designed to highlight the need for clear communication and will enable you to communicate in a number of different ways.
Communicate interactive group activity
Assessing your performance during the activity and identifying those fatally flawed communications to be avoided at work
Questioning techniques and key word listening to get to meaning in messages quickly
Positive projection. Is your language and your body communicating the same message?
What is assertive behaviour You can develop it
Getting results is down to detail:
The magic behind every outstanding performance is always found in the smallest of details. What are the ingredients for complete personal effectiveness? During this module you will assess yourself against criteria for work effectiveness. We will also consider the importance of details in a team based activity where you will be responsible for processing wages payments for a group of employees and we really don t want to get that wrong do we?
Deadline 30 minutes team activity
Managing and minimising the impact of mistakes
Work effectiveness indicator, assess yourself against 20 work effectiveness competencies
Day Three - Time and Personal Management
How do you use your time, we will consider your attitude towards time do you like a planned approach or perhaps you do things at the last minute and prefer a spontaneous approach to time. However well you organise your life or build your skills at dealing with time you will never have enough time to do everything you want - during this module you will consider the strengths and consequences of your approach to time and learn some quick fix techniques to encourage effective use of time.
Identifying your time preference. We each have a time preference, and finding ourselves in a job or a relationship that doesn t suit our style can be deeply frustrating. A simple way of looking at time styles is to predict or control what is going to happen to us
Quick fix tips for frustrated planners and spontaneous types
Understanding your own habits which result in lost time
The Time Management personal assessment - identifying efficiencies in the management of your time
Set your objective activity - a highly interactive activity where you will need to plan for multi tasks while maintaining the quality requirements of the tasks and of course delivering on time
How to recogniseTime stealers in your daily work
About The Training Provider: Spectrum Training Services
Spectrum Training Services - Welcome to Spectrum Training Services
People development is the key to any business or organization aiming for sustained success, the need to maintain a world-class service requires continuous learning and an approach to training and skills development that is flexible, relevant, and aligned to the unique requirements of your business. It is the quality of your people development strategy...
