Relationship Management Up Down and Sideways

Training Provided by Boston University Corporate Education Center The old adage it s not what you know, it s who you know holds more truth than many of us would like to admit. Relationship is the strongest form of influence whether providing direction or support to those you manage, creating or managing change across the value chain, developing peer-to-peer camaraderie or vying for resources and support from your own manager or other people within an organization. The ability to develop effective relationships is a stronger determinant of success than technical skill or proficiency. This course will show you the steps necessary to develop the ability to exert influence vertically throughout all levels of an organization and horizontally with business partners across strategic business units.

Relationship Management Up Down and Sideways

MDP287A - Relationship Management: Up, Down, and Sideways

Course description
The old adage “it’s not what you know, it’s who you know” holds more truth than many of us would like to admit. Relationship is the strongest form of influence – whether providing direction or support to those you manage, creating or managing change across the value chain, developing peer-to-peer camaraderie or vying for resources and support from your own manager or other people within an organization. The ability to develop effective relationships is a stronger determinant of success than technical skill or proficiency. This course will show you the steps necessary to develop the ability to exert influence vertically throughout all levels of an organization and horizontally with business partners across strategic business units.

Who should attend
Managers, Project managers, Supervisors, Team leaders, Individual contributors; anyone who needs to accomplish work through others without having direct authority; those with tremendous technical ability who feel their career is at a standstill.

What you will achieve

• Create a self-marketing/branding campaign that shapes how others see and relate to you


• An understanding of how to determine and leverage how and where decisions are made in your organization


• Understand how to build networks of influence within your organization


• Form relationships with important decision makers that last and grow


• Develop a foundation of trust and credibility with those that matter most


• Break down the relationship barriers that block your career potential


• Enhance your ability to negotiate from a position of power


• Develop win-win relationships with customers so you can easily exceed their expectations


• Turn destructive conflict into positive outcomes


• Deal more effectively with “difficult people”


• Get those you manage to follow your leadership willingly


• Develop the ability to ‘manage’ your relationship with your manager and be seen as a peer


• Learn how to sell your most important product – you!

What you will learn

• How to map your professional ‘Inner-net’™ for building interpersonal networks of influence


• How to unlock the gates to the relationships that will determine success within your role and career


• How to adapt behavioral strategies to map to the requirements of key business relationships


• The magic of disclosure and its influence in building trust and credibility


• The 5 phases of conflict management to turn disruptive conflict into positive problem solving


• The 5 stages of conflict resolution to quickly address issues and get back on track


• How to recognize your work-style preference – an essential key to workplace relationships


• How to identify trust and credibility gaps and how to break down these barriers to positive relationships


• Concepts in ‘self-branding’ and marketing

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About The Training Provider: Boston University Corporate Education Center

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