Training Program Details
Topics covered
Basic Concepts
* Definition of the basic concepts for the implementation of
Quality procedures. Elements of assessment for building an
effective Quality System.
* Assessment of the Company's activities self-evaluation by
identification of nonconformities in a client-provider
relationship internally as well as externally.
Tools
* Acquisition of the tools listed below and methods of
analysing and solving problems. Inventory techniques and
prioritisation of elements in order to supply operational
answers to the causes of incorrect operation.
* 5M
* Brainstorming
* Ishikawa method.
* Use of check sheets
* Pareto charts
* The Statistal bases and the Histograms
* Statistical Process Control SPC.
* Costs Related to Quality C.R.Q.
Introduction to economic indicators
* Conformity Costs
* Nonconformity costs.
a - Costs Related to Quality C.R.Q.
Introduction to economic indicators conformity and nonconformity costs.
b - Case Studies
Practical exercises are included as case studies related to each item.