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Provided by: 123-CBT Computer Based Training NetWare Service and Support Upgrade - Part 4 |
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Course Overview
This course is the fourth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing.
Learn To:
- Set up NetWare Distributed Print Service (NDPS).
- Identify the techniques and tips to troubleshoot NDPS printing problems.
- Identify the techniques and tips to troubleshoot queue-based printing problems at the workstation, print queue, print server, remote printer workstation and printer.
Content Emphasis
Skills-Based
Audience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition, students should have taken the first three parts of this series (courses 82211-13). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580.
Total Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Troubleshooting NDPS Printing
Duration: 3 - 4 Hour(s)- Match the NDPS components with their functions.
- Identify the characteristics of public access printers and controlled access printers.
- Create an NDPS Manager by using Netware Administrator.
- Create a public access printer by using a Novell gateway.
- Create a controlled access printer by using NetWare Administrator.
- Configure a workstation for NDPS printing by using NetWare Administrator.
- Identify the sequence of steps to troubleshoot NDPS printing problems.
- Identify the sequence of the initial steps to troubleshoot NDPS printing problems.
- Identify the sequence of the troubleshooting steps to determine the workstation that is affected by NDPS printing problems.
- Identify the sequence of troubleshooting steps to determine the platform when NDPS printing problems affect only one workstation.
- Identify the sequence of the troubleshooting steps to isolate the NDPS printing problems that affect a Windows workstation.
- Identify the sequence of steps to troubleshoot NDPS printing problems by tracking jobs from a workstation.
- Identify the sequence of steps to troubleshoot NDPS printing problems by checking the printer output.
- Identify the sequence of steps to troubleshoot NDPS printing problems that affect all users.
- Identify the sequence of steps to troubleshoot NDPS problems in mixed environments.
- Troubleshoot the NDPS printing problem that is caused if a Printer Agent is set to pause all printer output.
- Troubleshoot the NDPS printing problem that is caused if NDPS Manager is unloaded from the server.
Unit 2: Troubleshooting Queue-Based Printing
Duration: 3 - 4 Hour(s)- Sequence the steps to set up network printing for NetWare 4.x and NetWare 5.
- Set up queue-based printing on a NetWare 5 server by using the Print Services Quick Setup option.
- Identify the initial step to troubleshoot queue-based printing problems in a given scenario.
- Identify the tips and techniques used to troubleshoot network printing setup problems.
- Identify the quick-fix techniques used to troubleshoot network printing setup problems.
- Sequence the steps to deter
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
