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Provided by: 123-CBT Computer Based Training NetWare Service and Support Upgrade - Part 5 |
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Course Overview
This course is the fifth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers troubleshooting servers and networks, and disaster recovery.
Learn To:
- Troubleshoot server-related abends, lockups and performance problems.
- Diagnose and troubleshoot common network problems.
- Create a disaster recovery plan.
- Use NetWare and third-party utilities for disaster recovery.
Content Emphasis
Skills-Based
Audience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition, students should have taken the first four parts of this series (courses 82211-14). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580.
Total Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Troubleshooting the Server
Duration: 2 - 3 Hour(s)- Identify the features of the different types of patches used by NetWare.
- Install the patches in a service pack on a NetWare 5 server.
- Identify the functions of the device drivers used by NetWare.
- Load an NetWare Loadable Module (NLM) on a NetWare 5 server.
- Identify the causes of the two types of errors that generate abend messages.
- Configure SET parameters to allow the server to recover from abends automatically.
- Identify the information displayed in an abend message.
- Identify the causes of server lockups.
- Identify the data to be collected for troubleshooting server abends and lockups.
- Identify the checks required to analyze the probable cause of a server abend or lockup.
- Identify the possible solutions used for resolving server abends and lockups.
- Match the debugging tools used for troubleshooting abends and lockups with their functions.
- Match problems that cause server performance bottlenecks with the methods used to diagnose them.
- Match server performance problems with the methods used to resolve them.
Unit 2: Troubleshooting the Network
Duration: 2 - 3 Hour(s)- Match the trend graphs that are used to determine a baseline of network performance with their functions.
- Identify the alarm thresholds settings for LANalyzer for Windows (LZFW) that confirm to the guidelines suggested by Novell.
- Identify the causes for the errors that are reported by the LANalyzer alarms.
- Sequence the steps to be performed for analyzing an excessive network utilization.
- Sequence the steps that are involved in analyzing excessive broadcast on a network.
- Sequence the steps that are involved in analyzing excessive packets per second.
- Trace the CRC errors by using LANalyzer for Windows.
- Trace the cabling system problems by using LANalyzer for Windows.
- Trace an incorrect frame type error by using LANalyzer for Windows.
- Trace short packet errors by using LANalzyer for Windows.
- Trace server overload problems by using LANalyzer for Windows.
- Isolate the fault domain within token ring performance problems are occurring by using LANalyzer for Windows.
- Trace performance problems caused by congestion by using LANalyzer for Windows.
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
