Respectful Relationships (The Positive Approach To Ending Harassment & Discrimination In The Workplace!)
Team Communications
Training
Provided by SuccessSystems, Inc.
Merrily Archer, employment law attorney and former trial attorney for the EEOC explains the laws in her fun and folksy style and either Sam Lloyd or Tina Berthelot teaches what to do and how to do it to assure that interactions are perceived by others as appropriate and respectful. If you are seen as respectful you will not be accused of harassment or discrimination!
This training has been used by Colorado State Employees Credit Union, IHS Group, Inc., Markley Motors, Flood & Peterson Insurance, City of Longmont (CO), Arapahoe & Jefferson Counties (CO).
Hosted by Carmel Community Living Corporation in Boulder, CO.
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Respectful Relationships (The Positive Approach To Ending Harassment & Discrimination In The Workplace!)
SEMINAR OUTLINE
What the Laws Prohibit & How People Mess Up!
What is sexual harassment?
What creates a hostile workplace environment?
Who is protected by law?
What do courts consider to be discrimination?
Examples from cases to help you know what not to do!
The Challenge of Understanding Others Perceptions
The concept of frame of reference
Identifying Respectful & Disrespectful words/behaviors
Factors that determine your frame of reference
Comparing your perceptions to those of others
What is required to be respectful consistently?
Rapport: The Key to Effective Communication
What is rapport and how does it occur?
The key skill for creating rapport intentionally
Three Basic Interaction Styles Used By Everyone
Nonassertive: passive, indirect, win-lose
Aggressive: active/passive, direct/indirect, win-lose
Assertive: direct, active, honest, win-win
Guidelines for communicating assertively
Practice exercises
When Others Perceive Your Behavior As Inappropriate
Clues to let you know how they interpret your behavior
Comparing thoughts & feelings with others
Basic guidelines for reading nonverbal responses
What To Do When You Spot The Clues
Strategies for repairing the damage
Strategies for improving the relationship
Tips and Techniques to use
Active Listening: The #1 Skill for Making It Right!
A communication experiment
The benefits of adding feedback to the process
4 Active Listening skills
Practice exercise
About The Training Provider: SuccessSystems, Inc.
SuccessSystems, Inc. - Since 1977 we have provided high quality training solutions for all kinds and sizes of organizations around the world. We also provide coaching for individuals (either privately or through the organization). We most frequently deliver training that helps people be more effective with other people (customer service, coaching skills for supervisors & managers, leadership skills, teambuilding and...
