Coaching Skills for Better Performance Management

One of your most important responsibilities as a manager, supervisor, leader is to help develop the people who work with you. Few managers fulfill this responsibility and you can become one of those rare ones who do Your employees will grow, will perform more effectively, and will appreciate your helping them do it

How do you help someone actually learn from making mistakes? How do you help someone learn to do their own thinking and solve their own problems? How can you stop playing fire fighter and have employees who are capable and empowered? You will learn the answers to these questions and gain some valuable new tools and techniques for developing employees and making your job easier

How do you negotiate with someone to change problem behavior? What do you do if they promise to change and then don t? How can you be firm but fair, insistent but reasonable, tough without being autocratic? In this valuable seminar you will learn how to handle problem behaviors and poor performers in a proven, positive manner that is most likely to get real behavior changes and earn the respect and loyalty of your employees.

YOU WILL LEARN:
How to respond to good work and poor work
How & when to use the "2-minute challenge"
How to delegate skillfully & effectively
How & when to give feedback
How to help people learn from mistakes
"The Secret" of successful coaches & managers
How to facilitate problem solving discussion
How to help people learn to think for themselves
How to use assertiveness for win-win results
How to confront problem behavior & get it changed
How to handle defensive responses
How to facilitate successful changes