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Provided by: 123-CBT Computer Based Training Advanced Six Sigma The Define Phase of DMAIC |
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Six Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems, customer requirements, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs and wants Specifying Critical to Quality (CTQ) characteristics.
Learn To:
This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course.
Deployment:
Self-Study
Accreditation
NASBA credits: 3 CPE
CEU credits: 0.20 CEUs
HRCI credits: 3 Hour
Language Options:
US English
Total Learning Time:
2 hours
Objectives:
Unit 1: Problem Analysis
Learn To:
- Use DMAIC to resolve problems.
- Finding & Engaging the Six Sigma Champion within a Company.
- Setting project expectations regarding duration, time involved, and results to expect.
- Establish Kano model as a key tool for customer satisfaction.
- Specify and agree on the customer's Critical to Quality (CTQ) characteristics.
- Understand the 5 Why technique and how it helps in understanding customer needs.
- Establish Process Maps as a necessity for Six Sigma companies.
- Define the scope of your project using SIPOC.
- Discuss how a Deployment Map can identify problems and wastes in a process.
This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course.
Deployment:
Self-Study
Accreditation
NASBA credits: 3 CPE
CEU credits: 0.20 CEUs
HRCI credits: 3 Hour
Language Options:
US English
Total Learning Time:
2 hours
Objectives:
Unit 1: Problem Analysis
- Define a ?good? problem.
- Implement the DMAIC model to resolve problems.
- Identify the role of a Six Sigma Champion.
- Set project expectations regarding duration, time involved, and results to expect.
- Define customer needs in terms of quality.
- Identify how the Kano model can be used to collect customer feedback.
- Derive Critical to Quality (CTQ) characteristics.
- Identify the "5 Why" technique as a tool for gauging customer requirements.
- Identify the goals and uses of process maps.
- Define value-added and non value-added processes.
- Define the scope of your project using SIPOC.
- Establish the Deployment Map as an effective tool to identify hidden problems and waste in a process.
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Training
Provided by 123-CBT Computer Based Training
Advanced Six Sigma The Define Phase of DMAIC
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
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