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Provided by: Spectrum Training Services Assertive BehaviourDifficult People |
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There you go again you have said yes to something you know you should have said no to. How did it happen this time?
We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive behaviours and positive influence
Course Aim(s)
This workshop is ideally placed for those people who would like to be more assertive with their team members, their colleagues who are in the same peer groups and their senior managers alike. It will address your concerns about not being liked and offending others and enable you to set effective goals, perfect the art of saying no, and remain professional when pressed by other people.
Course Objectives
By the end of this course delegates will be able to:
Define the differences between aggressive, assertive and passive/ submissive behaviour
List the blocks to being assertive and how to overcome them
Self-limiting beliefs and negative self-talk that get in the way of being confident and assertive
Apply Transactional Analysis Techniques
Recognise who has the power
Build rapport with difficult people
Display intuitive listening skills to build better relationships
Construct more effective questions to avoid making incorrect assumptions
Display how to make requests, say no and retain respect
We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive behaviours and positive influence
Course Aim(s)
This workshop is ideally placed for those people who would like to be more assertive with their team members, their colleagues who are in the same peer groups and their senior managers alike. It will address your concerns about not being liked and offending others and enable you to set effective goals, perfect the art of saying no, and remain professional when pressed by other people.
Course Objectives
By the end of this course delegates will be able to:
Define the differences between aggressive, assertive and passive/ submissive behaviour
List the blocks to being assertive and how to overcome them
Self-limiting beliefs and negative self-talk that get in the way of being confident and assertive
Apply Transactional Analysis Techniques
Recognise who has the power
Build rapport with difficult people
Display intuitive listening skills to build better relationships
Construct more effective questions to avoid making incorrect assumptions
Display how to make requests, say no and retain respect
Related Jobs or Careers: Personal Effectiveness
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Training
Provided by Spectrum Training Services
- J asked: how to deal with difficult elderly people
- C asked: Are there in-person workshop, continuing education courses available in the greater Toronto, Ontario area? Thanks!
- D asked: Where will this workshop be held?
- D asked: is this suitable for an experienced first line manager who is too friendly with staff and needs to be more professional in their approach to management and distance themsleves from the personal friendship with team
- S asked: what are the locations/ dates where this workshop is being held. What is fees to attend the day workshope.
- K asked: Is this seminar coming to utah?
- Y asked: Cost of program and location? Thanks.
- S asked: I'd like to join some assertiveness course but I am a very submissive person. Is there any courses that are designed for such people? I have attended previous assertiveness courses before and it identifies the types of behaviour but doesnt talk about how to change from a submissive person to a assertive person which I would like to do. Do you have any recommendations? and if so what are the prices like?
- B asked: When is this course being offered? Where is it? How much does it cost?
- S asked: can you please send me some more work in regards to being assertive in social work practice
- S asked: Are there classes held in the US and when?
- asked: Hi, can you please let me know if there are any courses available in the near future, the venues and fees. Regards. Mohammed Sajid Ahmed
- M asked: I'd like to know where to apply for this course, and locations around London ON, as well as prices. Thanks
- asked: working in a school with challenging behaviour i would like to go on some training, do you know of any good ones
Assertive Behaviour
Assertive Behaviour
Duration: 2 Days
Introduction
There you go again you have said yes to something you know you should have said no to. How did it happen this time?
We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive behaviours and positive influence
Course Aim(s)
This workshop is ideally placed for those people who would like to be more assertive with their team members, their colleagues who are in the same peer groups and their senior managers alike. It will address your concerns about not being liked and offending others and enable you to set effective goals, perfect the art of saying no, and remain professional when pressed by other people.
Course Objectives
By the end of this course delegates will be able to:
Define the differences between aggressive, assertive and passive/ submissive behaviour
List the blocks to being assertive and how to overcome them
Self-limiting beliefs and negative self-talk that get in the way of being confident and assertive
Apply the techniques of Transactional Analysis
Recognise who has the power Build rapport with difficult people
Display intuitive listening skills to build better relationships
Construct more effective questions to avoid making incorrect assumptions
Display how to make requests, say no and retain respect
Method and Approach
Pre-workshop
A pre workshop questionnaire will enable delegates to analyse and understand how they, as a member of a work group or team, contribute to and control the effectiveness of the flow of information between themselves and others.
It is an assessment of the basic interpersonal style, used in maintaining relationships with other people at work.
There are two parts - Self-Perception & Observer s Perception allowing 360 feedback to be gathered from peers and seniors.
The Workshop
A highly interactive workshop which utilises business simulations and practical activities. self assessment, facilitated learning, coaching and personal feedback
Course Content
Day One
Assess current levels of assertiveness both at work and in personal situations
Explore areas for improvement
Define aggressive, submissive/ passive and assertive behaviour
Explore any negative or limiting beliefs that may be underpinning a low self esteem
Turn unwanted behaviours into assets and strengths
Review of a past experience when it was difficult to be assertive
Blocks to being assertive and how to overcome them
Your rights as a human being and how they can be forgotten in difficult situations
The assertive attitude and how it manifests in body language and voice
The assertive sentence, incorporating the power of positive language to assist compromise. The Yes set and the broken record technique
Different ways of speaking to others: the Parent, the Child and the Adult voice
Day Two
Dealing with difficult people special rapport building techniques to win them over
Recognising and understanding there are no difficult people but only difficult behaviours
Isolating difficult behaviours
How to deal with other peoples anger and avoid getting angry yourself.
Predicting the way that other people like to be dealt with
The skill of adapting your behaviour to get other people on your side
Recognising when a relationship is under strain & Creating effective working relationships with others at work
How to come forward to repair a relationship
The skill of helping others to see how they are damaging a work relationship
Giving friendly feedback to colleagues to avoid future misunderstandings or conflict
Intuitive listening (listening between the words) to build better relationships
Questioning skills, and how assumptions can wrongly guide questions
How assertive are you with yourself?
Discovering your personal influencing style and how it may be making you your own worst enemy
Adapting your style to achieve a positive outcome
No-one upsets me unless I allow ithow to set and trigger anchors to access inner emotional resources.
Review of difficult peoplesituations and how they will be dealt with in the future
Skills practice sessions throughout the day, delegates will be given the opportunity to put theory into practice by undertaking mini skills practice sessions. Here they will be divided into smaller groups and given the chance to practice heir language, body language, attitude and behaviours in a safe environment
Duration: 2 Days
Introduction
There you go again you have said yes to something you know you should have said no to. How did it happen this time?
We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive behaviours and positive influence
Course Aim(s)
This workshop is ideally placed for those people who would like to be more assertive with their team members, their colleagues who are in the same peer groups and their senior managers alike. It will address your concerns about not being liked and offending others and enable you to set effective goals, perfect the art of saying no, and remain professional when pressed by other people.
Course Objectives
By the end of this course delegates will be able to:
Define the differences between aggressive, assertive and passive/ submissive behaviour
List the blocks to being assertive and how to overcome them
Self-limiting beliefs and negative self-talk that get in the way of being confident and assertive
Apply the techniques of Transactional Analysis
Recognise who has the power Build rapport with difficult people
Display intuitive listening skills to build better relationships
Construct more effective questions to avoid making incorrect assumptions
Display how to make requests, say no and retain respect
Method and Approach
Pre-workshop
A pre workshop questionnaire will enable delegates to analyse and understand how they, as a member of a work group or team, contribute to and control the effectiveness of the flow of information between themselves and others.
It is an assessment of the basic interpersonal style, used in maintaining relationships with other people at work.
There are two parts - Self-Perception & Observer s Perception allowing 360 feedback to be gathered from peers and seniors.
The Workshop
A highly interactive workshop which utilises business simulations and practical activities. self assessment, facilitated learning, coaching and personal feedback
Course Content
Day One
Assess current levels of assertiveness both at work and in personal situations
Explore areas for improvement
Define aggressive, submissive/ passive and assertive behaviour
Explore any negative or limiting beliefs that may be underpinning a low self esteem
Turn unwanted behaviours into assets and strengths
Review of a past experience when it was difficult to be assertive
Blocks to being assertive and how to overcome them
Your rights as a human being and how they can be forgotten in difficult situations
The assertive attitude and how it manifests in body language and voice
The assertive sentence, incorporating the power of positive language to assist compromise. The Yes set and the broken record technique
Different ways of speaking to others: the Parent, the Child and the Adult voice
Day Two
Dealing with difficult people special rapport building techniques to win them over
Recognising and understanding there are no difficult people but only difficult behaviours
Isolating difficult behaviours
How to deal with other peoples anger and avoid getting angry yourself.
Predicting the way that other people like to be dealt with
The skill of adapting your behaviour to get other people on your side
Recognising when a relationship is under strain & Creating effective working relationships with others at work
How to come forward to repair a relationship
The skill of helping others to see how they are damaging a work relationship
Giving friendly feedback to colleagues to avoid future misunderstandings or conflict
Intuitive listening (listening between the words) to build better relationships
Questioning skills, and how assumptions can wrongly guide questions
How assertive are you with yourself?
Discovering your personal influencing style and how it may be making you your own worst enemy
Adapting your style to achieve a positive outcome
No-one upsets me unless I allow ithow to set and trigger anchors to access inner emotional resources.
Review of difficult peoplesituations and how they will be dealt with in the future
Skills practice sessions throughout the day, delegates will be given the opportunity to put theory into practice by undertaking mini skills practice sessions. Here they will be divided into smaller groups and given the chance to practice heir language, body language, attitude and behaviours in a safe environment
About The Training Provider: Spectrum Training Services
Spectrum Training Services - Welcome to Spectrum Training Services
People development is the key to any business or organization aiming for sustained success, the need to maintain a world-class service requires continuous learning and an approach to training and skills development that is flexible, relevant, and aligned to the unique requirements of your business. It is the quality of your people development strategy...
