Voice of Customer training

Training Provided by Belmah Strategies (Malaysia) Sdn. Bhd. The "Voice of customer" is a process used to capture the requirements/feedback from the customer (Internal or External) to provide the customers with the best in class service/product quality. This process is all about being pro active and constantly innovative to capture the changing requirements of the customers with time. The Voice of customer is the term used to describe the stated and unstated needs or requirements of the customer. The voice of customer can be captured ina variety of ways.

Voice of Customer training VOC is used to collect the datas of customer needs and organize it to improve product quality and process quality. It will be most appropriate for those involved in Marketing Finance Sales Manufacturing Production and Service. Teams are encouraged to attend for maximum benefit.

About The Training Provider: Belmah Strategies (Malaysia) Sdn. Bhd.

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