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Provided by: Belmah Strategies (Malaysia) Sdn. Bhd.

Voice of Customer training

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Training Provided by Belmah Strategies (Malaysia) Sdn. Bhd.

The "Voice of customer" is a process used to capture the requirements/feedback from the customer (Internal or External) to provide the customers with the best in class service/product quality. This process is all about being pro active and constantly innovative to capture the changing requirements of the customers with time. The Voice of customer is the term used to describe the stated and unstated needs or requirements of the customer. The voice of customer can be captured ina variety of ways.

Training Avaliability and Delivery

This is primarily ilt training
workshop / seminarThis is a workshop seminar
train the trainerThis may be appropriate for train the trainer situations
group study and discussionThis class may involve group study
cd romThis program may be available on CD
instructor led trainingThis class may be available at a classroom in Petaling Jaya, Selangor Darul Ehsan, or at one of these training facilities: Petaling Jaya, Selangor Darul Ehsan
Contact Belmah Strategies (Malaysia) Sdn. Bhd. for more information
Course Level:basic
Schedule:1 days
Training Presented in:English

Related Keywords:  voc   voice of customer   voice of customer training   things gone wrong   things gone right   control limits. 

Training Program Details


VOC is used to collect the datas of customer needs and organize it to improve product quality and process quality. It will be most appropriate for those involved in Marketing Finance Sales Manufacturing Production and Service. Teams are encouraged to attend for maximum benefit.

About Belmah Strategies (Malaysia) Sdn. Bhd. - Training Provider

Belmah Strategies (Malaysia) Sdn. Bhd. - Belmah Strategies (Malaysia) Sdn. Bhd. is a Multimedia Super Corridor (MSC) status company striving to provide quality services that give its customers and user community a competitive edge. iCT-M is applicable to a wide range of users and provides a resource center for on-line, on-demand availability of the latest trends in manufacturing technology. Teaching or training could be done in our...

More iCT-M Training Program Training from Belmah Strategies (Malaysia) Sdn. Bhd.

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