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CCNT Computer-Telephony Integration Essentials v6 0

 123-CBT Computer Based Training
Training Provided by 123-CBT Computer Based Training This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development.

Learn To:

  • Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system.
  • Identify characteristics of call routing.
  • Identify features of interactive voice processing.
  • Identify uses of Computer-Telephony Integration (CTI) applications in corporations.
  • Identify uses of Computer-Telephony Integration (CTI) applications in government agencies.
  • Identify uses of Computer-Telephony Integration (CTI) applications in distribution and wholesale organizations.
Audience:

Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.

Deployment:

e-Learning

Language Options:

US English

Total Learning Time:

3 hours

Objectives:

Unit 1: CTI Overview (1.5 hours)
  • Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system.
  • Identify characteristics of call routing.
  • Identify features of interactive voice processing.
  • Sort features of Interactive Voice Response (IVR) and text-to-speech.
  • Identify features of fax systems.
  • Match Simultaneous Voice-Data (SVD) configurations with their features.
  • Identify features of technologies used in videoconferencing.
  • Identify features of signal-processing boards.
  • Identify features of private branch exchange (PBX) and unPBX systems.
  • Identify functions of desktop Computer-Telephony Integration (CTI) systems.
  • Identify features of host-based systems.
  • Identify features and functions of client/server Computer-Telephony Integration (CTI) systems.
  • Identify features and functions of application programming interfaces (APIs).
  • Identify features of telephony application programming interface (TAPI).
  • Identify characteristics of telephony services application programming interface (TSAPI).
  • Identify the characteristics of Multi-Vendor Integration Protocol (MVIP) and Signaling Computing System Architecture (SCSA).
  • Distinguish between telephone network types.
  • Identify characteristics of Key Telephone Systems (KTSs).
  • Identify features of PBX operations.
  • Identify functions of signal-processing board components.
  • Match types of bus connections with their features.
  • Match operating systems supported by signal-processing boards with their characteristics.
Unit 2: CTI Markets and Systems (1.5 hours)
  • Identify uses of Computer-Telephony Integration (CTI) applications in corporations.
  • Identify uses of Computer-Telephony Integration (CTI) applications in government agencies.
  • Identify uses of Computer-Telephony Integration (CTI) applications in distribution and wholesale organizations.
  • Identify uses of Computer-Telephony Integration (CTI) in the retail sector.
  • Match Computer-Telephony Integration (CTI) electronic media with their descriptions.
  • Identify uses of Computer-Telephony Integration (CTI) in the transportation sector.
  • Identify features of Computer-Telephony Integration (CTI) development methods.
  • Match Computer-Telephony Integration (CTI) development platforms with their features.
  • Identify considerations for Computer-Telephony Integration (CTI) planning.
  • This is primarily online training
    on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
    cd romThis program may be available on CD
    Contact 123-CBT Computer Based Training for more information
    Training Presented in:English
    Click here for more information or to take this course
CCNT Computer-Telephony Integration Essentials v6 0 --
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace: E-Learning available for - ABAP 6. 10 - Access 2003 - Acrobat 6. 0 - ASP - ASP. NET - C - Captivate 1. 0 - Crystal Reports 8. 5 - Crystal Reports v10 -...
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