Interpersonal Communication Listening Skills

Training Provided by 123-CBT Computer Based Training Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.

Learn To

• Identify the difference between hearing and listening.
  
• Increase your productivity by listening.
  
• Use critical listening skills.
  
• Recognize different listening problems.
  
• Resist distractions while listening.

Audience

This course is for managers and supervisors who are interested in improving their listening skills.

Deployment Options

e-Learning

Accreditation

NASBA credits: 3 CPE Credits

PDU credits: 3 PDUs

CEU credits: 0.30 CEUs

Language Options

UK English

Total Learning Time

2 to 4 hours

Objectives

Unit 1: Background Information (0.5 - 1 hour)

• Recognize why listening is important.
  
• Understand how listening is beneficial.
  
• Increase productivity by listening.
  
• Avoid common misconceptions about listening.
  
• Understand the difference between hearing and listening.
  
• Simulation Overview:
  
• Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation.

Unit 2: Analyzing Your Listening Skills (0.5 - 1 hour)

• Understand the need for the listening process.
  
• Identify the different types of listening.
  
• Use critical listening skills.
  
• Eliminate personal filters when listening.
  
• Take effective notes.
  
• Simulation Overview:
  
• In this simulation, you will meet with your mentor who will help you identify how well you use listening skills. Your mentor will ask you questions regarding your listening habits, as well as answer your questions.

Unit 3: Listening to Improve Communication (0.5 - 1 hour)

• Understand the importance of responding to a speaker.
  
• Provide effective feedback.
  
• Ask the speaker appropriate questions.
  
• Interpret a speaker's body language.
  
• Use your body language appropriately.
  
• Simulation Overview:
  
• In this simulation, you will meet with the Customer Service Manager and a Customer Service Representative to discuss problems they are having coordinating a new customer service plan.

Unit 4: Addressing Listening Problems (0.5 - 1 hour)

• Recognize different listening problems.
  
• Listen with an open mind.
  

  This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

  Training Presented in: English

Interpersonal Communication Listening Skills --

About The Training Provider: 123-CBT Computer Based Training

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