Emotional Intelligence Developing Emotional Intelligence Skills

Training Provided by 123-CBT Computer Based Training Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work environments, and during sales.

Learn To

• Identify the five abilities of Emotional Intelligence.
  
• Identify the benefits of Emotional Intelligence at work.
  
• Apply guidelines that will enable you to be assertive.
  
• Apply the LISTEN process when providing constructive feedback.
  
• Follow the LISTEN process to motivate and resolve conflict.

Audience

Managers, team leaders, and project managers who want to understand emotional intelligence and how it applies to the organization.

Deployment Options

e-Learning

Accreditation

NASBA credits: 3 CPE Credits

PDU credits: 3 PDUs

CEU credits: 0.30 CEUs

Language Options
US English

Total Learning Time

2 to 4 hours

Objectives

Unit 1: Emotional Intelligence Fundamentals (0.5 - 1 hour)

• Identify the five abilities of Emotional Intelligence.
  
• Identify the benefits of Emotional Intelligence at work.
  
• Match the definitions of the six basic emotions.
  
• Identify the steps of the LISTEN process.
  
• Follow the LISTEN process during a conversation with another person.
  
• Simulation Overview:
  
• In this simulation, you will meet with Dean Kramer, Icon's Quality Manager for Industrial Casing Products. Dean is responsible for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance has been outstanding and he was even considered for a promotion to the Production Manager position. However, his record keeping has been substandard recently. As Director of Industrial Casing Products, you need to apply the LISTEN process while discussing Dean's recent performance.

Unit 2: Communication and Emotional Intelligence (0.5 - 1 hour)

• Given four statements, identify the correctly paraphrased statement.
  
• State facts and use paraphrasing when communicating with others.
  
• Identify two dangers of nonverbal communication.
  
• List the ways to assert yourself without being antagonistic.
  
• Apply guidelines that will enable you to be assertive.
  
• Apply the LISTEN process when providing constructive feedback.
  
• Simulation Overview:
  
• In this simulation, you will meet with Colleen Ford, the Design Engineer for Icon's industrial casing products. Colleen's recent design work has not closely followed the product road map created by a planning committee and approved by management. As Director of Industrial Casing Products, you need to apply the LISTEN process while providing Colleen with constructive feedback.

Unit 3: Applications of Emotional Intellig

This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

Training Presented in: English

Click here for more information or to take this course