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Provided by: 123-CBT Computer Based Training Emotional Intelligence Applying Emotional Intell in the Workplace |
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Training
Provided by 123-CBT Computer Based Training
Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews.
Learn To
Managers, team leaders, and project managers who want to learn how to apply emotional intelligence in the organization.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Emotional Intelligence and You (0.5 - 1 hour)
Learn To
- Identify reasons Emotional Intelligence is important in the workplace.
- Apply the LISTEN process in a work environment.
- Identify different types of intelligence.
- Apply the LISTEN process in a team setting.
- Use the LISTEN process to integrate yourself with a new group of employees.
Managers, team leaders, and project managers who want to learn how to apply emotional intelligence in the organization.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Emotional Intelligence and You (0.5 - 1 hour)
- Identify reasons Emotional Intelligence is important in the workplace.
- Identify strengths of Emotionally Intelligent team leaders and managers.
- Apply the LISTEN process in a work environment.
- Simulation Overview:
- In this simulation, you will be meeting with Nathan Iverson, a coordinator in Icon's Production Department. For the last several weeks, Nathan has appeared to be distracted and on edge, and his performance is suffering, though not seriously. Nathan is aware of his problems, and feels that his new supervisor, Katherine, whom you recently promoted, is responsible because of her stifling management style. Nathan has requested a meeting with you to voice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action.
- Identify different types of intelligence.
- Identify ways to solve internal problems.
- Apply the LISTEN process in a team setting.
- Simulation Overview:
- In this simulation, you will be meeting with Bruce Madison, Marcus Robinson, and Robin Carlson, three of your employees in Icon's Quality Assurance Department. Your team has been widely recognized for its quality work. In recent weeks, however, the number of defective products making it through the production process has increased and you have started receiving a number of customer complaints. As the team leader, you must address these issues and, using the LISTEN process, determine the cause of the problems, devise a solution, and keep the team motivated so that the quality of work meets required standard.
- Identify dif
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
Emotional Intelligence Applying Emotional Intell in the Workplace
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
