Communicating w Difficult People Communicating with Your Manager

Training Provided by 123-CBT Computer Based Training Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback.

Learn To

• Apply steps to distinguish between difficult behavior and periodic irritability.
  
• Recognize the characteristics of the four types of difficult personalities.
  
• Identify proper guidelines to interact with each difficult personality type.
  
• Select proper steps when reacting to a manager's angry outbursts.
  
• Apply guidelines to earn a difficult manager's trust.
  
• Recognize guidelines to communicate with a deceitful manager.
  
• Identify appropriate times to request help from another superior.

Audience

Employees who want to meet the challenge of communicating with a difficult manager.

Deployment Options

e-Learning

Accreditation

NASBA credits: 3 CPE Credits

PDU credits: 3 PDUs

CEU credits: 0.30 CEUs

Language Options

UK English

Total Learning Time

2 to 4 hours

Objectives

Unit 1: Identifying a Difficult Manager (0.5 - 1 hour)

• Select causes of difficult behavior.
  
• Apply steps to distinguish between difficult behavior and periodic irritability.
  
• Recognize the characteristics of the four types of difficult personalities.
  
• Simulation Overview:
  
• In this simulation, you are Icon's Human Resource Manager and need to investigate an incident between a manager, Robert Bailey, and one of his employees, Susan Darnell. During the encounter, Robert yelled and made abusive comments to Susan. Robert has already acknowledged that the incident happened and has been reprimanded. However, you need to find out whether this was an isolated incident or an example of recurring behavior. You will begin by meeting with Terrence Martin, another of Robert's employees. If needed, you will then meet with other employees to determine whether Robert is exhibiting difficult behavior or periodic irritability.

Unit 2: Interacting with a Difficult Manager (0.5 - 1 hour)

• Identify options for coping with a difficult manager.
  
• Identify proper guidelines to interact with each difficult personality type.
  
• Select proper steps when reacting to a manager's angry outbursts.
  
• React appropriately to a manager's angry outbursts.
  
• Apply guidelines to earn a difficult manager's trust.
  
• Simulation Overview:
  
• In this simulation, you are Icon's Financial Analyst and will meet with Lance Helms, the Director of Finance. When Lance took vacation time the previous day, the Chief Financial Officer called you to his office to discuss a few issues regarding depreciation data for next year. The CFO needed information quickly to prepare for meeting with tax accountants la

  This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

  Training Presented in: English

  Click here for more information or to take this course

Communicating w Difficult People Communicating with Your Manager --

About The Training Provider: 123-CBT Computer Based Training

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